Why can't I speak to a real person!!!!!
This is the worst excuse for customer service I have seen in awhile. Try to call your number only to be told to come to this stupid site where my question still isn't answered and I still can't get a...
Forum Discussion
First of all, please remember that this is a public forum and anything you write here is publicly visible. With that in mind, I've edited your post to remove your phone number.
As for the call back option, this means that not only do you not need to wait in a queue for an advisor to become available, but you don't have to pay for the call. Most players have welcomed the call back option, but I guess you can't please everyone all the time.
If you have a technical or in-game question in the meantime, feel free to post here and together with our community of players, we'll do our best to help you find a solution. We can't however, help with account and billing issues on the forum, for obvious security and confidentiality reasons.
Thanks.
- ApprovedThis is horrible customer service PERIOD. I grew up in a day I suppose where it was the right thing to do to talk to your customer not over a letter. None of the per order codes for nhl 14 worked. I tried everything on this site and other sites to make them work and nothing is. I have religiously bought this game for years and after this I will not buy another. This is absolutely nonsense I would rather wait on hold for 30 mins than do this
- ApprovedI can't stand the so called customer service. If I can not speak to a real person and need to type my concerns then ea has seen the last of my business. Speak with, not type to.
- ApprovedSo can I expect a call back or just go make a wish sandwich??? It's been over an hour now and still nothing
- ApprovedYes, I am confused, the phone message says that if you post a question they will call you back promptly. I have posted my question, do I now get a call back at some point?
- Approved
Just to clarify about the Call Back - did you contact us via https://help.ea.com/en/contact-us/ask?
If you followed these steps:
1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.
2. Where it says: ’What Can We Help you With’, type in ‘NHL 2014’
3. Click Find Solutions
4. Select "Billing/Purchasing" from the drop-down list and also select your platform from the list.5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
The Window Will Open...
You’ll now see the available contact options, depending on your geographical location and the time of day. For US customers, Call Back or Live Chat are the best options. If you select Call Back you enter your name and phone number there and a game advisor calls you back at home.Reading your post, Simonsays021, it appears you actually called in directly. Is that the case?
- I just went to go and play some fifa 14 when I realised I had 400 coins, which I did not have such little before. So then I went to play a match and it said I didn't have a valid team and that's when I realised I got hacked. This is the second time this has happened and ea haven't done anything to help me in any way. I think this will be the last fifa or ea game I will buy if peoe get hacked and ea don't even refund them. PLEASE can someone help
- Approved
For any account maintenance, persona assistance or code related queries, contact our Games Advisors using the new Help Center.
How to: Contact an EA Advisor.
- ApprovedSince it actually looks like a real person monitors this i would like to know how i can get a refund on battlefield 4 and the premium. The fact that you pay over $100 for both and its april 2014 and the game still does not work right is inexcusable. What a way to make people not buy your products.
- Approved
For any account maintenance, persona assistance or code related queries, contact our Games Advisors using the new Help Center.
- Approved
to the person who responded rudely .... if u are an ea games employee you have bad customer service skills. and it is a horrible option as a matter of fact because I installed all the sims on my computer, my computer needed a new hard drive so it earased all the games. 9 months later i get my computer back and i go to re install sims and it saying the password is incorrect so i send over the information to my email like it tells me to to recover the password and it doesnt send!!! and the whole thing with having to log into orgin is a load of **bleep** I have been buying sims ever since it came out and now you have to go thru origin to play your games!?? thats a scam I would like to talk to a manager of EA so please send me the information over to my email because NOWHERE on help.ea.com does it even give me an option to send an email to EA games,thats a load also... [edit: email address removed]
@EA_Stephen wrote:First of all, please remember that this is a public forum and anything you write here is publicly visible. With that in mind, I've edited your post to remove your phone number.
As for the call back option, this means that not only do you not need to wait in a queue for an advisor to become available, but you don't have to pay for the call. Most players have welcomed the call back option, but I guess you can't please everyone all the time.
If you have a technical or in-game question in the meantime, feel free to post here and together with our community of players, we'll do our best to help you find a solution. We can't however, help with account and billing issues on the forum, for obvious security and confidentiality reasons.
Thanks.
thank you I agree. It's frustrating. I can only call when i get home from work, which usually means calling around 7 pm CST (united states) and getting someone from india who never understands me or what the real issue is that I'm having; and always talks over me. In the end I feel like i'm pretty much on my own. What's the point of having customer service if the person who calls me: doesn't really understand my language and therefore doesn't understand my issue and therefore cannot properly assist me? I (like others, I'm sure) spend tons of money on these games and don't want the games messed up by bad or lazy troubleshooting. This one female who helped me even gave me directions that were contrary to the information in the links that she emailed to me. I asked her repeatedly if she was sure that I didn't need to follow one of the steps in the link and she repeatedly told me that I didn't need to. Had I listened to her, I would've lost all of my game content. This is ridiculous! Now, i'm working on week 3 of the same initial problem.
