Why can't I speak to a real person!!!!!
This is the worst excuse for customer service I have seen in awhile. Try to call your number only to be told to come to this stupid site where my question still isn't answered and I still can't get a...
Forum Discussion
First of all, please remember that this is a public forum and anything you write here is publicly visible. With that in mind, I've edited your post to remove your phone number.
As for the call back option, this means that not only do you not need to wait in a queue for an advisor to become available, but you don't have to pay for the call. Most players have welcomed the call back option, but I guess you can't please everyone all the time.
If you have a technical or in-game question in the meantime, feel free to post here and together with our community of players, we'll do our best to help you find a solution. We can't however, help with account and billing issues on the forum, for obvious security and confidentiality reasons.
Thanks.
So can I expect a call back or just go make a wish sandwich??? It's been over an hour now and still nothing
- ApprovedYes, I am confused, the phone message says that if you post a question they will call you back promptly. I have posted my question, do I now get a call back at some point?
- Approved
Just to clarify about the Call Back - did you contact us via https://help.ea.com/en/contact-us/ask?
If you followed these steps:
1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.
2. Where it says: ’What Can We Help you With’, type in ‘NHL 2014’
3. Click Find Solutions
4. Select "Billing/Purchasing" from the drop-down list and also select your platform from the list.5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
The Window Will Open...
You’ll now see the available contact options, depending on your geographical location and the time of day. For US customers, Call Back or Live Chat are the best options. If you select Call Back you enter your name and phone number there and a game advisor calls you back at home.Reading your post, Simonsays021, it appears you actually called in directly. Is that the case?
- ApprovedThen your phone system needs to be update a lot because it specifically says if you wish to have a call back go. ea.com.help. Not all tgis other stuff you are now adding to it. This is all just a big pain it shouldn't be this hard to talk to a freaking human THIS IS STUPID
- Approved
@simonsays021 wrote:
Yes, I am confused, the phone message says that if you post a question they will call you back promptly. I have posted my question, do I now get a call back at some point?If you are referring to this question,
http://answers.ea.com/t5/NHL-14/ST-Louis-Blues-collection-jerseys/m-p/1608237
then no, we here at AHQ do not make Call Back contacts. We are a game players' interaction forum here, not any official EA support. We try to help one another with Self-Help suggestions.
EA Help Center is a separate website. They can be contacted via Live Chat and Telephone, not us.
Does that help?
