Why can't I speak to a real person!!!!!
This is the worst excuse for customer service I have seen in awhile. Try to call your number only to be told to come to this stupid site where my question still isn't answered and I still can't get a...
Forum Discussion
So can I expect a call back or just go make a wish sandwich??? It's been over an hour now and still nothing
Yes, I am confused, the phone message says that if you post a question they will call you back promptly. I have posted my question, do I now get a call back at some point?
- Approved
Just to clarify about the Call Back - did you contact us via https://help.ea.com/en/contact-us/ask?
If you followed these steps:
1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.
2. Where it says: ’What Can We Help you With’, type in ‘NHL 2014’
3. Click Find Solutions
4. Select "Billing/Purchasing" from the drop-down list and also select your platform from the list.5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
The Window Will Open...
You’ll now see the available contact options, depending on your geographical location and the time of day. For US customers, Call Back or Live Chat are the best options. If you select Call Back you enter your name and phone number there and a game advisor calls you back at home.Reading your post, Simonsays021, it appears you actually called in directly. Is that the case?
- ApprovedThen your phone system needs to be update a lot because it specifically says if you wish to have a call back go. ea.com.help. Not all tgis other stuff you are now adding to it. This is all just a big pain it shouldn't be this hard to talk to a freaking human THIS IS STUPID
The answering machine tells you to go to help.ea.com ?
You are now at ANSWERS.ea.com
Just saying........
Oh yeah? Mind helping with this?
http://answers.ea.com/t5/Dragon-Age-Inquisition/My-account-was-definitely-hacked-and-EA-help-doesn-t-exist/m-p/4092239#U4092239Because with your new call back system, I am sitting here while my account is being hacked and EA is not available to help that.
- Approved
@simonsays021 wrote:
Yes, I am confused, the phone message says that if you post a question they will call you back promptly. I have posted my question, do I now get a call back at some point?If you are referring to this question,
http://answers.ea.com/t5/NHL-14/ST-Louis-Blues-collection-jerseys/m-p/1608237
then no, we here at AHQ do not make Call Back contacts. We are a game players' interaction forum here, not any official EA support. We try to help one another with Self-Help suggestions.
EA Help Center is a separate website. They can be contacted via Live Chat and Telephone, not us.
Does that help?
