Xbox Series X Unexpected Error
Product: NHL 21 Platform:Microsoft XBOX One How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Just try to load into 6s World of Chel club games. PUBLIC Wha...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerAre you playing on a wired or wireless connection? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
I’m on a wired connection, I’ve done all of that multiple times and nothing works
- EA_Aljo
Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions are here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic.
- EA_Aljo
Did you run that test on a wireless connection? The ping to your router looks like it's wireless.
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- EA_Aljo28 days ago
