Xbox Series X Unexpected Error
Product: NHL 21 Platform:Microsoft XBOX One How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Just try to load into 6s World of Chel club games. PUBLIC Wha...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerYou have a couple of concerning ping times, but that is much better than the previous test. Still, one of them is up at 162 ms. That's enough to disconnect. Your second hop also has an average of 72 ms. We can't see the best/worst though so most likely you're getting a high worst ping. Can you try the test one more time? I'd like to see the results of 2 tests with 100 packets sent.
@EA_Aljo
No problem I’ll run one when I get home from work. If it’s similar, what are my options? Is there anything I can do?
- EA_Aljo
You should try checking your route for a firmware update. Also, see if QoS (Quality of Service) is supported. Make sure UPnP is enabled. You also could try alternate DNS servers with these instructions:
From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
If that doesn't work, you could try opening the ports for NHL. They are listed here.
Let me know what happens. Thanks!
@EA_Aljo Awesome thank you 🙂
@xdanielcraigxxx my fix was going back to my one x for nhl. It’s not ideal but it works for now
- EA_Aljo
You're very welcome. We'll keep trying to get this figured out.
- @EA_Aljo It’s not a network issue because on our Xbox ones we didn’t have this issue...
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- EA_Aljo2 months ago
