Account Hackerato

It's a print of my italian page I can't translate

Hey @jeibi95 if live support is not working then please try speaking with our Twitter support.

Darko 

I did it, look the reply attached.

It's crazy that no one can help me!

Hey @jeibi95 if unable to open a chat then please choose one of the other contact options.

I have tested it a number of times and am able to open a case within seconds across multiple browsers and connections.

Darko 

Like I said, I opened a file 1 week ago, yesterday I called and they said I have to wait again and I said ok. But I asked them where I can write a complaint and say that I demand to be compensated with players and packages for the time I can't play because of YOUR mistake and they told me to write on this forum. For me the situation is very simple, I have been hacked because you don't have a proper protection system, you have caused me a damage that will last 1 month and you have to find a way to compensate for this damage. I want to talk to someone who can make decisions, if not I will go all the way and have you write to a lawyer because you do not protect me as a customer. I am getting tired of wasting time

So make me in contact with someone that can take decision now

Hey @jeibi95 we are not able to assist with any account issues on AHQ.

If you have a case open with our live support team then I would recommend waiting for them to respond.

There is nothing more that we can do for this issue on AHQ, as such I am going to lock this thread.

Darko