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jeibi95's avatar
jeibi95
4 years ago
Solved

Account Hackerato

Over 1 Week ago my FUT22 account was hacked. I have opened the file but NO problem has been solved!!!! I expect within 48h to receive back my players, my consumable items (healing and contracts), my ...
technical issues
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    Hey @jeibi95 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Finally, you can choose to begin a chat or request a call back.

     

    Dark

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @jeibi95 if live support is not working then please try speaking with our Twitter support.


Darko 

jeibi95's avatar
jeibi95
4 years ago

I did it, look the reply attached.

It's crazy that no one can help me!

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @jeibi95 if unable to open a chat then please choose one of the other contact options.


    I have tested it a number of times and am able to open a case within seconds across multiple browsers and connections.


    Darko 

  • jeibi95's avatar
    jeibi95
    4 years ago

    Like I said, I opened a file 1 week ago, yesterday I called and they said I have to wait again and I said ok. But I asked them where I can write a complaint and say that I demand to be compensated with players and packages for the time I can't play because of YOUR mistake and they told me to write on this forum. For me the situation is very simple, I have been hacked because you don't have a proper protection system, you have caused me a damage that will last 1 month and you have to find a way to compensate for this damage. I want to talk to someone who can make decisions, if not I will go all the way and have you write to a lawyer because you do not protect me as a customer. I am getting tired of wasting time

    So make me in contact with someone that can take decision now

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @jeibi95 we are not able to assist with any account issues on AHQ.

    If you have a case open with our live support team then I would recommend waiting for them to respond.


    There is nothing more that we can do for this issue on AHQ, as such I am going to lock this thread.


    Darko 

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