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Luculiia's avatar
Luculiia
8 years ago
Solved

api-ms-win-crt-runtime-l1-1-0.dll

please help me... The sims 4 was working just fine until my laptop died it was dead for a few days as i had left my charger at my boyfriends house and didnt have anything else to use to charge it.. I...
technical issues
  • Straatford87's avatar
    Straatford87
    8 years ago

    Hi all,

    This issue is caused by an outdated VC++ installation. It can be resolved by manually running the installer from the Origin installation folder - the default location for this folder is:

    C:\Program Files (x86)\Origin

    From this folder, run one of both files:

    • vcredist_x86_vs2015 (for 32bit Windows version)
    • vcredist_x64_vs2015 (for 64bit Windows version)

    If you get the message that the files are already installed, select Repair instead. It is recommended to run the installer as administrator (right-click the file, select run as admin).

    You can also find the latest files on the Microsoft website:

    https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Straatford87's avatar
Straatford87
Icon for DICE Team rankDICE Team
8 years ago

Hi all,

This issue is caused by an outdated VC++ installation. It can be resolved by manually running the installer from the Origin installation folder - the default location for this folder is:

C:\Program Files (x86)\Origin

From this folder, run one of both files:

  • vcredist_x86_vs2015 (for 32bit Windows version)
  • vcredist_x64_vs2015 (for 64bit Windows version)

If you get the message that the files are already installed, select Repair instead. It is recommended to run the installer as administrator (right-click the file, select run as admin).

You can also find the latest files on the Microsoft website:

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

mlite9's avatar
mlite9
8 years ago

I Want My Money Back!

This is ludicrous. The Sims 4 game and the Origin platform break each other. Saves get corrupted. Installed game data goes missing. With NO CHANGES WHATSOEVER to any files, adding/removing custom content, or anything OTHER than just PLAYING THE GAME.

It has now become necessary, if you let Origin update itself OR The Sims 4, that the resultant updates to either or both with make one or the other inoperable.

Origin demands an update.

If no update is installed, only the option to use offline is available.

You cannot repair game files Origin has broken, without being online.

You cannot go online, if Origin starts in offline mode.

If you update Origin, repair redistributables, or uninstall, clean out your registry, and reinstall - and you succeed in starting The Sims 4, it will work. ONCE.

Next session, Origin will demand an update, and here we go again.

I have done this again, and again, and again, until I am SICK of it. Fix this problem. Permanently.

Repairing the redistributables, uninstalling/reinstalling Origin, or anything like either one, just to play the game SHOULD NOT BE NECESSARY. Nor, should it be an everyday gotta do, if you just want to play. And that's what it has become. Picking up where you left off is out of the question. NO, you have to FIX the game, first.

I have played this franchise since The Sims 2. I stopped playing The Sims 3 for just the same reasons as above: I spent nearly as much time FIXING the game, as I did playing it.

One gets a sense that this is either deliberate, or the result of RANK INCOMPETENCE. To say nothing of the historic expansion and stuff packs that BREAK everything that came before, especially for The Sims 3, including THOUSANDS of mods made by extraordinarily creative people, without whom this franchise would have died long ago.

Find a solution, EA. Put it in an update, and make it go away, once and for all.

  • Anonymous's avatar
    Anonymous
    8 years ago

    Finally somebody who feels the same way I do!!!!!!

    • Anonymous's avatar
      Anonymous
      8 years ago

      The main proposed solution from this thread (ie vcredist_x64_vs2015 (for 64bit Windows version)) did not work. It says:

      Setup Failed

      One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file.

      0x80070424 - The specified service does not exist as an installed service.

      I will post the log file separately.

      • Anonymous's avatar
        Anonymous
        8 years ago

        Copy and paste from notepad log file. If anyone can help that would be greatly appreciated. Thank you.

        [1A10:1A64][2017-10-29T16:47:50]i001: Burn v3.7.3813.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Program Files (x86)\Origin\vcredist_x64_vs2015.exe, cmdline: '-burn.unelevated BurnPipe.{0D6DC88B-5375-441E-A88C-7C89D07948E8} {0E18968C-EDB2-478D-8E2A-4069E84C4788} 6136'
        [1A10:1A64][2017-10-29T16:47:50]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Monica\AppData\Local\Temp\dd_vcredist_amd64_20171029164750.log'
        [1A10:1A64][2017-10-29T16:47:50]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Program Files (x86)\Origin\vcredist_x64_vs2015.exe'
        [1A10:1A64][2017-10-29T16:47:50]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Program Files (x86)\Origin\'
        [1A10:1A64][2017-10-29T16:47:50]i100: Detect begin, 10 packages
        [1A10:1A64][2017-10-29T16:47:50]i000: File search: windows_uCRT_DetectKey, did not find path: C:\Windows\system32\ucrtbase.dll
        [1A10:1A64][2017-10-29T16:47:50]i000: File search: windows_uCRT_DetectKeyExists, did not find path: C:\Windows\system32\ucrtbase.dll
        [1A10:1A64][2017-10-29T16:47:50]i000: Setting numeric variable 'windows_uCRT_DetectKeyExists' to value 0
        [1A10:1A64][2017-10-29T16:47:50]i052: Condition '(VersionNT = v6.3 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
        [1A10:1A64][2017-10-29T16:47:50]i052: Condition '(VersionNT = v6.3 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
        [1A10:1A64][2017-10-29T16:47:50]i052: Condition '(VersionNT = v6.2 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
        [1A10:1A64][2017-10-29T16:47:50]i052: Condition '(VersionNT = v6.2 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
        [1A10:1A64][2017-10-29T16:47:50]i052: Condition '(VersionNT = v6.1 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
        [1A10:1A64][2017-10-29T16:47:50]i052: Condition '(VersionNT = v6.1 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
        [1A10:1A64][2017-10-29T16:47:50]i052: Condition '(VersionNT = v6.0 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
        [1A10:1A64][2017-10-29T16:47:50]i052: Condition '(VersionNT = v6.0 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
        [1A10:1A64][2017-10-29T16:47:50]i101: Detected package: vcRuntimeMinimum_x64, state: Present, cached: Complete
        [1A10:1A64][2017-10-29T16:47:50]i101: Detected package: vcRuntimeAdditional_x64, state: Present, cached: Complete
        [1A10:1A64][2017-10-29T16:47:50]i101: Detected package: Windows81_x86, state: Absent, cached: None
        [1A10:1A64][2017-10-29T16:47:50]i101: Detected package: Windows81_x64, state: Absent, cached: None
        [1A10:1A64][2017-10-29T16:47:50]i101: Detected package: Windows8_x86, state: Absent, cached: None
        [1A10:1A64][2017-10-29T16:47:50]i101: Detected package: Windows8_x64, state: Absent, cached: None
        [1A10:1A64][2017-10-29T16:47:50]i101: Detected package: Windows7_MSU_x86, state: Absent, cached: None
        [1A10:1A64][2017-10-29T16:47:50]i101: Detected package: Windows7_MSU_x64, state: Absent, cached: Complete
        [1A10:1A64][2017-10-29T16:47:50]i101: Detected package: WindowsVista_MSU_x86, state: Absent, cached: None
        [1A10:1A64][2017-10-29T16:47:50]i101: Detected package: WindowsVista_MSU_x64, state: Absent, cached: None
        [1A10:1A64][2017-10-29T16:47:50]i052: Condition 'VersionNT64 >= v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
        [1A10:1A64][2017-10-29T16:47:50]i199: Detect complete, result: 0x0
        [1A10:1A64][2017-10-29T16:47:57]i200: Plan begin, 10 packages, action: Repair
        [1A10:1A64][2017-10-29T16:47:57]i052: Condition '(VersionNT64)' evaluates to true.
        [1A10:1A64][2017-10-29T16:47:57]i000: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x64' to value 'C:\Users\Monica\AppData\Local\Temp\dd_vcredist_amd64_20171029164750_000_vcRuntimeMinimum_x64.log'
        [1A10:1A64][2017-10-29T16:47:57]i052: Condition '(VersionNT64)' evaluates to true.
        [1A10:1A64][2017-10-29T16:47:57]i000: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x64' to value 'C:\Users\Monica\AppData\Local\Temp\dd_vcredist_amd64_20171029164750_001_vcRuntimeAdditional_x64.log'
        [1A10:1A64][2017-10-29T16:47:57]i052: Condition 'VersionNT = v6.3 AND NOT VersionNT64' evaluates to false.
        [1A10:1A64][2017-10-29T16:47:57]w321: Skipping dependency registration on package with no dependency providers: Windows81_x86
        [1A10:1A64][2017-10-29T16:47:57]i052: Condition 'VersionNT = v6.3 AND VersionNT64' evaluates to false.
        [1A10:1A64][2017-10-29T16:47:57]w321: Skipping dependency registration on package with no dependency providers: Windows81_x64
        [1A10:1A64][2017-10-29T16:47:57]i052: Condition 'VersionNT = v6.2 AND NOT VersionNT64' evaluates to false.
        [1A10:1A64][2017-10-29T16:47:57]w321: Skipping dependency registration on package with no dependency providers: Windows8_x86
        [1A10:1A64][2017-10-29T16:47:57]i052: Condition 'VersionNT = v6.2 AND VersionNT64' evaluates to false.
        [1A10:1A64][2017-10-29T16:47:57]w321: Skipping dependency registration on package with no dependency providers: Windows8_x64
        [1A10:1A64][2017-10-29T16:47:57]i052: Condition 'VersionNT = v6.1 AND NOT VersionNT64' evaluates to false.
        [1A10:1A64][2017-10-29T16:47:57]w321: Skipping dependency registration on package with no dependency providers: Windows7_MSU_x86
        [1A10:1A64][2017-10-29T16:47:57]i052: Condition 'VersionNT = v6.1 AND VersionNT64' evaluates to true.
        [1A10:1A64][2017-10-29T16:47:57]w321: Skipping dependency registration on package with no dependency providers: Windows7_MSU_x64
        [1A10:1A64][2017-10-29T16:47:57]i052: Condition 'VersionNT = v6.0 AND NOT VersionNT64' evaluates to false.
        [1A10:1A64][2017-10-29T16:47:57]w321: Skipping dependency registration on package with no dependency providers: WindowsVista_MSU_x86
        [1A10:1A64][2017-10-29T16:47:57]i052: Condition 'VersionNT = v6.0 AND VersionNT64' evaluates to false.
        [1A10:1A64][2017-10-29T16:47:57]w321: Skipping dependency registration on package with no dependency providers: WindowsVista_MSU_x64
        [1A10:1A64][2017-10-29T16:47:57]i201: Planned package: vcRuntimeMinimum_x64, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register
        [1A10:1A64][2017-10-29T16:47:57]i201: Planned package: vcRuntimeAdditional_x64, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register
        [1A10:1A64][2017-10-29T16:47:57]i201: Planned package: Windows81_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
        [1A10:1A64][2017-10-29T16:47:57]i201: Planned package: Windows81_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
        [1A10:1A64][2017-10-29T16:47:57]i201: Planned package: Windows8_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
        [1A10:1A64][2017-10-29T16:47:57]i201: Planned package: Windows8_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
        [1A10:1A64][2017-10-29T16:47:57]i201: Planned package: Windows7_MSU_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
        [1A10:1A64][2017-10-29T16:47:57]i201: Planned package: Windows7_MSU_x64, state: Absent, default requested: Repair, ba requested: Repair, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None
        [1A10:1A64][2017-10-29T16:47:57]i201: Planned package: WindowsVista_MSU_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
        [1A10:1A64][2017-10-29T16:47:57]i201: Planned package: WindowsVista_MSU_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
        [1A10:1A64][2017-10-29T16:47:57]i299: Plan complete, result: 0x0
        [1A10:1A64][2017-10-29T16:47:57]i300: Apply begin
        [17F8:1AD8][2017-10-29T16:48:03]w308: Automatic updates could not be paused due to error: 0x80070424. Continuing...
        [17F8:1AD8][2017-10-29T16:48:03]i360: Creating a system restore point.
        [17F8:1AD8][2017-10-29T16:48:12]i361: Created a system restore point.
        [17F8:1AD8][2017-10-29T16:48:12]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{323dad84-0974-4d90-a1c1-e006c7fdbb7d}, resume: Active, restart initiated: No, disable resume: No
        [17F8:063C][2017-10-29T16:48:12]i304: Verified existing payload: vcRuntimeMinimum_x64 at path: C:\ProgramData\Package Cache\{FAAD7243-0141-3987-AA2F-E56B20F80E41}v14.0.24212\packages\vcRuntimeMinimum_amd64\vc_runtimeMinimum_x64.msi.
        [17F8:063C][2017-10-29T16:48:12]i304: Verified existing payload: cab5046A8AB272BF37297BB7928664C9503 at path: C:\ProgramData\Package Cache\{FAAD7243-0141-3987-AA2F-E56B20F80E41}v14.0.24212\packages\vcRuntimeMinimum_amd64\cab1.cab.
        [17F8:063C][2017-10-29T16:48:12]i304: Verified existing payload: vcRuntimeAdditional_x64 at path: C:\ProgramData\Package Cache\{F20396E5-D84E-3505-A7A8-7358F0155F6C}v14.0.24212\packages\vcRuntimeAdditional_amd64\vc_runtimeAdditional_x64.msi.
        [17F8:063C][2017-10-29T16:48:12]i304: Verified existing payload: cab2C04DDC374BD96EB5C8EB8208F2C7C92 at path: C:\ProgramData\Package Cache\{F20396E5-D84E-3505-A7A8-7358F0155F6C}v14.0.24212\packages\vcRuntimeAdditional_amd64\cab1.cab.
        [17F8:063C][2017-10-29T16:48:12]i304: Verified existing payload: Windows7_MSU_x64 at path: C:\ProgramData\Package Cache\54050A5F8AE7F0C56E553F0090146C17A1D2BF8D\packages\Patch\x64\Windows6.1-KB2999226-x64.msu.
        [17F8:1AD8][2017-10-29T16:48:12]i301: Applying execute package: vcRuntimeMinimum_x64, action: Repair, path: C:\ProgramData\Package Cache\{FAAD7243-0141-3987-AA2F-E56B20F80E41}v14.0.24212\packages\vcRuntimeMinimum_amd64\vc_runtimeMinimum_x64.msi, arguments: ' MSIFASTINSTALL="7" NOVSUI="1"'
        [1A10:1A64][2017-10-29T16:48:14]i319: Applied execute package: vcRuntimeMinimum_x64, result: 0x0, restart: None
        [17F8:1AD8][2017-10-29T16:48:14]i325: Registering dependency: {323dad84-0974-4d90-a1c1-e006c7fdbb7d} on package provider: Microsoft.VS.VC_RuntimeMinimumVSU_amd64,v14, package: vcRuntimeMinimum_x64
        [17F8:1AD8][2017-10-29T16:48:14]i301: Applying execute package: vcRuntimeAdditional_x64, action: Repair, path: C:\ProgramData\Package Cache\{F20396E5-D84E-3505-A7A8-7358F0155F6C}v14.0.24212\packages\vcRuntimeAdditional_amd64\vc_runtimeAdditional_x64.msi, arguments: ' MSIFASTINSTALL="7" NOVSUI="1"'
        [1A10:1A64][2017-10-29T16:48:17]i319: Applied execute package: vcRuntimeAdditional_x64, result: 0x0, restart: None
        [17F8:1AD8][2017-10-29T16:48:17]i325: Registering dependency: {323dad84-0974-4d90-a1c1-e006c7fdbb7d} on package provider: Microsoft.VS.VC_RuntimeAdditionalVSU_amd64,v14, package: vcRuntimeAdditional_x64
        [17F8:1AD8][2017-10-29T16:48:17]i301: Applying execute package: Windows7_MSU_x64, action: Install, path: C:\ProgramData\Package Cache\54050A5F8AE7F0C56E553F0090146C17A1D2BF8D\packages\Patch\x64\Windows6.1-KB2999226-x64.msu, arguments: '"C:\Windows\SysNative\wusa.exe" "C:\ProgramData\Package Cache\54050A5F8AE7F0C56E553F0090146C17A1D2BF8D\packages\Patch\x64\Windows6.1-KB2999226-x64.msu" /quiet /norestart'
        [17F8:1AD8][2017-10-29T16:48:17]e000: Error 0x80070424: Failed to open WU service.
        [17F8:1AD8][2017-10-29T16:48:17]e000: Error 0x80070424: Failed to ensure WU service was enabled to install MSU package.
        [17F8:1AD8][2017-10-29T16:48:17]e000: Error 0x80070424: Failed to execute MSU package.
        [1A10:1A64][2017-10-29T16:48:17]e000: Error 0x80070424: Failed to configure per-machine MSU package.
        [1A10:1A64][2017-10-29T16:48:17]i319: Applied execute package: Windows7_MSU_x64, result: 0x80070424, restart: None
        [1A10:1A64][2017-10-29T16:48:17]e000: Error 0x80070424: Failed to execute MSU package.
        [17F8:1AD8][2017-10-29T16:48:17]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{323dad84-0974-4d90-a1c1-e006c7fdbb7d}, resume: ARP, restart: None, disable resume: No
        [17F8:1AD8][2017-10-29T16:48:17]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{323dad84-0974-4d90-a1c1-e006c7fdbb7d}, resume: ARP, restart initiated: No, disable resume: No
        [1A10:1A64][2017-10-29T16:48:17]i399: Apply complete, result: 0x80070424, restart: None, ba requested restart:  No

          

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