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jinerator's avatar
jinerator
4 years ago
Solved

Banned account

My account was randomly banned stating I violated the user agreement.  I was accused of posting a picture that condoned violence.  I haven't edited my profile in years.  I have disputed my case mult...
technical issues
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    Hey @jinerator if our TOS team have denied your appeal then I'm sorry to say but there is nothing that we can do to change this on AHQ.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact usat the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @jinerator, like yourself we CMs do get a lil time off each week. If you are posting and a CM is not responding it's worth talking a moment and giving them time to respond.

I can assure you that our TOS team fully investigates all appeals submitted. If they have denied your request then there is nothing that we can do to change this on AHQ.

As for copy and pasting the info, when it comes to TOS cases there is nothing that we can do to assist with them on AHQ. All we can do is direct you to the TOS team.

Darko

jinerator's avatar
jinerator
4 years ago
@EA_Darko Honestly, what bothers me more than anything isthat there are all these departments for customer service, and no one can help. Is anyone aware of that?

How fair is that to your gaming community? We just want to get back to our game, and not just keep wasting time with customer service. I didn't ask to be banned. I was wrongly banned. I looked for help in every department EA claims to provide. They all say the same things.
1. TOS is who I need to contact.
2. Their department cant do anything from their end.
3. Theres no real way to contact the Terms of Service team.

I know they aren't doing true investigations because I will get denied instantly after I submit a claim.

So, if you aren't able to help, or not willing to help, you might as well take another day off.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @jinerator I'm going to lock this thread as there is nothing more that we can do to assist you on AHQ.

    If our TOS team have repeatedly denied your appeals then I'm sorry to say but there is no team who can assist you in changing this.

    Please do not create further thread's for this issue.

    Darko

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