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Cheksa's avatar
Cheksa
5 years ago
Solved

Change email address

Hi, I need to update the email address on my profile since I don't have access to it anymore. I tried the cookie cutter solution provided in other threads like mine, but it doesn't work: You can ...
technical issues
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @Cheksa I followed these steps below and was able to create a case with our live support just there.

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

    Can you try a different browser to see if you can create a case with out team?

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @Cheksa I followed these steps below and was able to create a case with our live support just there.

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Can you try a different browser to see if you can create a case with out team?

Darko

  • Cheksa's avatar
    Cheksa
    5 years ago

    Thx! I just tried with Edge and it did go through. Surprisingly Chrome was the culprit.

    Best!

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Great to hear that you got it sorted @Cheksa.

      Darko 

      • zmogas11's avatar
        zmogas11
        5 years ago

        Same problem. Chat window does not pop up on both browsers: Chrome and Edge...

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