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michaela981's avatar
5 years ago
Solved

Charged twice on PayPal

I pre-ordered Sims 4: Eco Lifestyle and used paypal to pay, but I've been charged twice? A pending payment and a pre-aproved payment to Electronic Arts Inc and EA Swiss Karl.  What's going on?
  • EA_Darko's avatar
    5 years ago

    Hey @michaela981 the second charge is most likely a pre-authorisation. A pre-authorisation is a temporary hold on money in your account which is generally the balance of an item or service you have ordered. This is not a charge and the money does not leave your account, it is just the bank and service provider ensuring that the money is there to cover the order. If you look back over your invoices from your credit card company you will no doubt see that while a certain amount of money was earmarked it was never actually taken from the account.

     

    Darko

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