Child account issues - playing online and adding friends
This isn't even so much an issue as it is a really heated complaint. Seeing as how I'm afraid that if I have to talk to another person on the phone I might start shouting obscenities, I thought maybe putting something here - with the hopes that someone "in charge" might eventually see it and realize the absolute stupidity of how it works - would be somewhat therapeutic.
Today we bought four Humble Bundles, paying just enough to get Plants vs Zombies: Garden Warfare. My kids (aged 5 and 8) had been watching videos of playthroughs of the game and thought it was fascinating, and we're always up for games we can play with our kids during their computer time, so why not? We didn't even care about the rest of the games - just that one. They were excited and so were we, so we went about making them two kid accounts on Origin. I saw the mention of limitations of social interactions but figured, hey, that's a good thing - and that like other games and systems, that we would perhaps be able to specify friends (many other games and online things like this allow parent accounts to set specifications and require them to approve friends or other interactions, which I'm fine with). We get the games installed and loaded up and lo and behold, we can't start games with them or interact with them from our parent accounts in any way, shape, or form. At all. Even a little.
Frustrated, I contacted Origin help. The associate who called me informed me that there was no way to convert child accounts to "adult" accounts (something for you folks with older kids to remember, once they get older) and that they would indeed not be able to have ANY social interaction with others - including participating on the servers in PvZ, seeing or talking in chats, and adding friends of any type including our parent accounts. We cannot request they join games from our accounts, nor can they request such for us.
Okay, frustrating enough on its own. I asked what the resolution was - and was informed that I would have to request a refund from Humble Bundle (which is backed up about three days apparently), then have their accounts deleted and remade and lie about their ages so that we can play with them. That, of course, has the side effect of leaving them open to being able to talk to people. (Luckily, we are diligent and monitor their online activity carefully, what little they are allowed.) I initially wanted to simply delete their accounts immediately but the representative insisted that they would have absolutely no access to online server games, and that they would not be able to see or participate in ANY chats in ANY game that was on their Origin account, so they were effectively safe - until then, wouldn't it be better if we kept their accounts and the games in them, and waited until Humble Bundle sent the refund to make new accounts for them?
Fine. I agreed, because it seemed stupid to have gotten them excited about the game and then leave them not able to play it at all. The representative assured me that they would be in single-player games only and would not be able to play in any form of multiplayer game. I agreed based on that assurance and the call ended.
My husband reaches over to the computer my older son is logged in on. Goes right into the servers no problem, joins a multiplayer game, and points at the chat - which is clearly visible.
Thank you, EA. We now have paid for two copies of a game we cannot play with our children, that we will now have to seek to get a refund that we may not even be able to get because we HAD to redeem the codes in order to open the game to make Origin accounts to find out all of this wasn't even possible (HB says on their FAQ that they cannot refund bundles if you've already redeemed the code), and we have to wait likely a week or longer just to see if there's anything we can do. Until then, you've lied about whether or not our kids would have access to public servers and to online chats, and we're really, REALLY angry. I'm done with EA, which really bites, because I kind of loved The Sims.
Ball's in your court, support staff. Who, exactly, is going to make this right - or at least TRY to help without lying baldfaced to us?
ETA: Husband pointed out something I neglected to mention - we cannot log into their EA or Origin accounts from the website, and it's as if their accounts don't exist for that purpose (also via the representative I spoke to). So.. We can't do ANYTHING about their accounts. For reference, we were having trouble logging into the website and I figured it was us mistyping the password or something, so I sent a password change request and it still hasn't shown up to the child's email or mine. And yes, I have checked spam on both, and I know both were typed in right, because I have the confirmation email in my account. So let's discuss how helpful this isn't, too.
There is 'Cloud Saves' for some games (mostly older games), but you need enable that option in Application Setting - General (top left corner Origin menu). Also from personal experience I would still recommend keeping save files locally as it just safer 🙂
Sorry to bring up a topic that has long since been shelved but EA has the worst system set up and there's no way to directly talk to them about issues. I made a child account form my 12 year old but I can't figure out how to see its settings. I've looked up various ways to check but none of those work, and if I log in via the EA App on pc into his account the settings are almost non-existent. I linked it to my e-mail that I use for my EA account on the Switch for Apex Legends, but I can't figure out how to do anything with the account as a parent and it's extremely frustrating.
I just want to be able to see how the account is linked to mine and be able to manage it, but I can't. I've tried on the Switch via Apex, I've tried on mobile via the site, I've tried via the EA app and I've tried here via PC and there's no such thing I can find. And all the posts I see just seem to be complaining about how there's no cross play support for child accounts which is ridiculous, it's not EA's job to manage my child for me.
Does anybody know how I can possibly overcome this or at the least confirm that the child account is linked to mine? If I have to deal with playing games with him only on the Switch until he turns 13 that's fine, but not being able to see that the account is connected to mine in any way is maddening. I've even tried going into my own account and checking family settings where it says there's no other accounts linked to mine. I just need to talk to support to handle this as there's sensitive information I'd need to share in order to solve it which I'm absolutely not sharing in a forum post. :(
Seriously no idea why I can't add my son's account to play w/ him. I can't even search him. He can find me, but can't add me. I can find his PS gamertag, but can't add it (gives me an error). Just trying to play some APEX w/ the kid...
This is just crazy that this issue is still an ongoing ordeal. Just let the parents control the child account like all others do (Microsoft included). Or at a bare minimum, let me add my own child's account as a friend to the parent's account so we can play together.
As I understand it the following is true. 1) A child account can only be created by using the EA Origin game launcher (which indicates the desire to purchase games digitally, not in physical form) 2) A child account cannot add digital games 3) A child account cannot be added as a friend to *anyone*, including their parents. 4) A child account is anyone who doesn't lie about their birthdate and states they are at least 16 years old or older
5) This situation is at least 4 years old.
This is all highly unfortunate, since I really liked the name I created for my child.
I'd say all this surprises me, but EA really detests its customers. It makes no sense.
Also, it may not be them, but it could be they are trying not to run afoul of government laws. But ... umm, we're the parents? All it does is encourage lying.
This has happen to us too. Gi en we can play pvz on xboxone but not battlefront or battlefield v. And we cant log in to his account or change it from mine account.
The wild thing is it's something with Origin and PS4. The error with NHL 19 only comes up on PS4 when they sign in with their child account.
On Xbox One I gave them permission to play NHL 19 in the account management and they CAN play online. Strange how I did the same on PS4 but it still wouldn't allow them online. Seems like a lot of hoops to jump through just to play a game online.
I have the same problem on NHL 19 trying to play online with my sons, keeps telling me their account in not eligible for an Origin account. Being the parent I took control and added a new family member to "manage family" and created a new PSN for my son that shows he's 18+. I would have liked to use the original PSN that we created for him but this is just silly that we as adults cannot control what our kids play and don't play. I completely agree they should not be playing 17+ video games but we're talking about FIFA, and NHL, not GTA or BF.
I have submitted the following text to Origin. This has been talked about for at least 4 years but yep, still an issue:
The child/underage account relationship to the parent that sets up this account is absolutely brutal. Lots of others over the years have complained about this but the fact that EA determines, even when a customer/parent sets up this whole thing and ultimately pays Origin money, when any account changes can be made is asinine at the least. My daughter is now 11 and I can't do anything with her * Origin account to enable me, her dad, to buy online copies (you do know that most game purchases are bought online, yes?) of add-ons or new games (no worries, with this experience I won't be looking for Origin titles anytime again soon) for her. I have to hope like hell that Amazon or a local retailer will somehow have a physical copy of the add-ons she wants FOR THE NEXT 5 YEARS!!! ARE YOU REALLY SERIOUS??? You would have been better off using Steam or another game portal service and saving yourselves the embarrassment of such an absolute failure of UX. After going through 2 years of blog posts on your HQ site, I realized that Origin must be tone deaf or in deep denial that you royally screwed the pooch. My problem, if you couldn't decipher from above, is that I am not in control of my child's account, you are. I am unable to gift her games nor is her account able to purchase online games, even with a parental security key.
This also begs the question of why you ask for a parental email at all, considering it does nothing more than collect another email for, presumably, Origin to add to its "Account Growth" model. I can't even add my own daughter to my Friends list in order to play along with her. If there is a fix, which I certainly have found no remedy for, please let me know and I will gladly recant my included statements. If there is no fix, then plainly state I should have simply lied about my daughters age and set it up, including all her friends myself, rendering your phony policy acceptance clearly useless. Seeing the previous posts, do yourselves a favor and fire the idiots who came up with this setup because it has not only frustrated myself and other users of other far better, or at least far better thought out, game portals, but has soured me on even considering, lot less purchasing, titles with Origin attached to them.
By the way, its pretty cute that you include no phone number for Origin support nor email address when creating a case. If you are using some third world country for phone support and they are unable to communicate in English, please save the time, tell me by email that you are just cash-grabbing until Origin is purchased by, or farms out support to, another company, and lets call this a day.
Do you already have an xbox gamertag linked to your account? It was not there for me either and I was told since we already had one linked, they couldn't link a second one. A separate account had to be created. If you are wanting him to be able to play with friends online he needs an "adult (13 and older)" account. If you set it up as a minor and a new EA account he still will not be able to access the online features.
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account issues - playing online and adding friends","id":"message:9995530","revisionNum":1,"repliesCount":69,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:origin-for-mac-en"},"conversation":{"__ref":"Conversation:conversation:9995530"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:9995530"},"body":"
This isn't even so much an issue as it is a really heated complaint. Seeing as how I'm afraid that if I have to talk to another person on the phone I might start shouting obscenities, I thought maybe putting something here - with the hopes that someone \"in charge\" might eventually see it and realize the absolute stupidity of how it works - would be somewhat therapeutic.
Today we bought four Humble Bundles, paying just enough to get Plants vs Zombies: Garden Warfare. My kids (aged 5 and 8) had been watching videos of playthroughs of the game and thought it was fascinating, and we're always up for games we can play with our kids during their computer time, so why not? We didn't even care about the rest of the games - just that one. They were excited and so were we, so we went about making them two kid accounts on Origin. I saw the mention of limitations of social interactions but figured, hey, that's a good thing - and that like other games and systems, that we would perhaps be able to specify friends (many other games and online things like this allow parent accounts to set specifications and require them to approve friends or other interactions, which I'm fine with). We get the games installed and loaded up and lo and behold, we can't start games with them or interact with them from our parent accounts in any way, shape, or form. At all. Even a little.
Frustrated, I contacted Origin help. The associate who called me informed me that there was no way to convert child accounts to \"adult\" accounts (something for you folks with older kids to remember, once they get older) and that they would indeed not be able to have ANY social interaction with others - including participating on the servers in PvZ, seeing or talking in chats, and adding friends of any type including our parent accounts. We cannot request they join games from our accounts, nor can they request such for us.
Okay, frustrating enough on its own. I asked what the resolution was - and was informed that I would have to request a refund from Humble Bundle (which is backed up about three days apparently), then have their accounts deleted and remade and lie about their ages so that we can play with them. That, of course, has the side effect of leaving them open to being able to talk to people. (Luckily, we are diligent and monitor their online activity carefully, what little they are allowed.) I initially wanted to simply delete their accounts immediately but the representative insisted that they would have absolutely no access to online server games, and that they would not be able to see or participate in ANY chats in ANY game that was on their Origin account, so they were effectively safe - until then, wouldn't it be better if we kept their accounts and the games in them, and waited until Humble Bundle sent the refund to make new accounts for them?
Fine. I agreed, because it seemed stupid to have gotten them excited about the game and then leave them not able to play it at all. The representative assured me that they would be in single-player games only and would not be able to play in any form of multiplayer game. I agreed based on that assurance and the call ended.
My husband reaches over to the computer my older son is logged in on. Goes right into the servers no problem, joins a multiplayer game, and points at the chat - which is clearly visible.
Thank you, EA. We now have paid for two copies of a game we cannot play with our children, that we will now have to seek to get a refund that we may not even be able to get because we HAD to redeem the codes in order to open the game to make Origin accounts to find out all of this wasn't even possible (HB says on their FAQ that they cannot refund bundles if you've already redeemed the code), and we have to wait likely a week or longer just to see if there's anything we can do. Until then, you've lied about whether or not our kids would have access to public servers and to online chats, and we're really, REALLY angry. I'm done with EA, which really bites, because I kind of loved The Sims.
Ball's in your court, support staff. Who, exactly, is going to make this right - or at least TRY to help without lying baldfaced to us?
ETA: Husband pointed out something I neglected to mention - we cannot log into their EA or Origin accounts from the website, and it's as if their accounts don't exist for that purpose (also via the representative I spoke to). So.. We can't do ANYTHING about their accounts. For reference, we were having trouble logging into the website and I figured it was us mistyping the password or something, so I sent a password change request and it still hasn't shown up to the child's email or mine. And yes, I have checked spam on both, and I know both were typed in right, because I have the confirmation email in my account. So let's discuss how helpful this isn't, too.
","body@stringLength":"4930","rawBody":"
This isn't even so much an issue as it is a really heated complaint. Seeing as how I'm afraid that if I have to talk to another person on the phone I might start shouting obscenities, I thought maybe putting something here - with the hopes that someone \"in charge\" might eventually see it and realize the absolute stupidity of how it works - would be somewhat therapeutic.
Today we bought four Humble Bundles, paying just enough to get Plants vs Zombies: Garden Warfare. My kids (aged 5 and 8) had been watching videos of playthroughs of the game and thought it was fascinating, and we're always up for games we can play with our kids during their computer time, so why not? We didn't even care about the rest of the games - just that one. They were excited and so were we, so we went about making them two kid accounts on Origin. I saw the mention of limitations of social interactions but figured, hey, that's a good thing - and that like other games and systems, that we would perhaps be able to specify friends (many other games and online things like this allow parent accounts to set specifications and require them to approve friends or other interactions, which I'm fine with). We get the games installed and loaded up and lo and behold, we can't start games with them or interact with them from our parent accounts in any way, shape, or form. At all. Even a little.
Frustrated, I contacted Origin help. The associate who called me informed me that there was no way to convert child accounts to \"adult\" accounts (something for you folks with older kids to remember, once they get older) and that they would indeed not be able to have ANY social interaction with others - including participating on the servers in PvZ, seeing or talking in chats, and adding friends of any type including our parent accounts. We cannot request they join games from our accounts, nor can they request such for us.
Okay, frustrating enough on its own. I asked what the resolution was - and was informed that I would have to request a refund from Humble Bundle (which is backed up about three days apparently), then have their accounts deleted and remade and lie about their ages so that we can play with them. That, of course, has the side effect of leaving them open to being able to talk to people. (Luckily, we are diligent and monitor their online activity carefully, what little they are allowed.) I initially wanted to simply delete their accounts immediately but the representative insisted that they would have absolutely no access to online server games, and that they would not be able to see or participate in ANY chats in ANY game that was on their Origin account, so they were effectively safe - until then, wouldn't it be better if we kept their accounts and the games in them, and waited until Humble Bundle sent the refund to make new accounts for them?
Fine. I agreed, because it seemed stupid to have gotten them excited about the game and then leave them not able to play it at all. The representative assured me that they would be in single-player games only and would not be able to play in any form of multiplayer game. I agreed based on that assurance and the call ended.
My husband reaches over to the computer my older son is logged in on. Goes right into the servers no problem, joins a multiplayer game, and points at the chat - which is clearly visible.
Thank you, EA. We now have paid for two copies of a game we cannot play with our children, that we will now have to seek to get a refund that we may not even be able to get because we HAD to redeem the codes in order to open the game to make Origin accounts to find out all of this wasn't even possible (HB says on their FAQ that they cannot refund bundles if you've already redeemed the code), and we have to wait likely a week or longer just to see if there's anything we can do. Until then, you've lied about whether or not our kids would have access to public servers and to online chats, and we're really, REALLY angry. I'm done with EA, which really bites, because I kind of loved The Sims.
Ball's in your court, support staff. Who, exactly, is going to make this right - or at least TRY to help without lying baldfaced to us?
ETA: Husband pointed out something I neglected to mention - we cannot log into their EA or Origin accounts from the website, and it's as if their accounts don't exist for that purpose (also via the representative I spoke to). So.. We can't do ANYTHING about their accounts. For reference, we were having trouble logging into the website and I figured it was us mistyping the password or something, so I sent a password change request and it still hasn't shown up to the child's email or mine. And yes, I have checked spam on both, and I know both were typed in right, because I have the confirmation email in my account. So let's discuss how helpful this isn't, too.
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Child account issues - playing online and adding friends","moderationData":{"__ref":"ModerationData:moderation_data:12015619"},"body":"
Sorry to bring up a topic that has long since been shelved but EA has the worst system set up and there's no way to directly talk to them about issues. I made a child account form my 12 year old but I can't figure out how to see its settings. I've looked up various ways to check but none of those work, and if I log in via the EA App on pc into his account the settings are almost non-existent. I linked it to my e-mail that I use for my EA account on the Switch for Apex Legends, but I can't figure out how to do anything with the account as a parent and it's extremely frustrating.
I just want to be able to see how the account is linked to mine and be able to manage it, but I can't. I've tried on the Switch via Apex, I've tried on mobile via the site, I've tried via the EA app and I've tried here via PC and there's no such thing I can find. And all the posts I see just seem to be complaining about how there's no cross play support for child accounts which is ridiculous, it's not EA's job to manage my child for me.
Does anybody know how I can possibly overcome this or at the least confirm that the child account is linked to mine? If I have to deal with playing games with him only on the Switch until he turns 13 that's fine, but not being able to see that the account is connected to mine in any way is maddening. I've even tried going into my own account and checking family settings where it says there's no other accounts linked to mine. I just need to talk to support to handle this as there's sensitive information I'd need to share in order to solve it which I'm absolutely not sharing in a forum post. :(
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This is just crazy that this issue is still an ongoing ordeal. Just let the parents control the child account like all others do (Microsoft included). Or at a bare minimum, let me add my own child's account as a friend to the parent's account so we can play together.
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Seriously no idea why I can't add my son's account to play w/ him. I can't even search him. He can find me, but can't add me. I can find his PS gamertag, but can't add it (gives me an error). Just trying to play some APEX w/ the kid...
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* you that's stupid
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This has happen to us too. Gi en we can play pvz on xboxone but not battlefront or battlefield v. And we cant log in to his account or change it from mine account.
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As I understand it the following is true. 1) A child account can only be created by using the EA Origin game launcher (which indicates the desire to purchase games digitally, not in physical form) 2) A child account cannot add digital games 3) A child account cannot be added as a friend to *anyone*, including their parents. 4) A child account is anyone who doesn't lie about their birthdate and states they are at least 16 years old or older
5) This situation is at least 4 years old.
This is all highly unfortunate, since I really liked the name I created for my child.
I'd say all this surprises me, but EA really detests its customers. It makes no sense.
Also, it may not be them, but it could be they are trying not to run afoul of government laws. But ... umm, we're the parents? All it does is encourage lying.
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I have the same problem on NHL 19 trying to play online with my sons, keeps telling me their account in not eligible for an Origin account. Being the parent I took control and added a new family member to \"manage family\" and created a new PSN for my son that shows he's 18+. I would have liked to use the original PSN that we created for him but this is just silly that we as adults cannot control what our kids play and don't play. I completely agree they should not be playing 17+ video games but we're talking about FIFA, and NHL, not GTA or BF.
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The wild thing is it's something with Origin and PS4. The error with NHL 19 only comes up on PS4 when they sign in with their child account.
On Xbox One I gave them permission to play NHL 19 in the account management and they CAN play online. Strange how I did the same on PS4 but it still wouldn't allow them online. Seems like a lot of hoops to jump through just to play a game online.
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I have submitted the following text to Origin. This has been talked about for at least 4 years but yep, still an issue:
The child/underage account relationship to the parent that sets up this account is absolutely brutal. Lots of others over the years have complained about this but the fact that EA determines, even when a customer/parent sets up this whole thing and ultimately pays Origin money, when any account changes can be made is asinine at the least. My daughter is now 11 and I can't do anything with her * Origin account to enable me, her dad, to buy online copies (you do know that most game purchases are bought online, yes?) of add-ons or new games (no worries, with this experience I won't be looking for Origin titles anytime again soon) for her. I have to hope like hell that Amazon or a local retailer will somehow have a physical copy of the add-ons she wants FOR THE NEXT 5 YEARS!!! ARE YOU REALLY SERIOUS??? You would have been better off using Steam or another game portal service and saving yourselves the embarrassment of such an absolute failure of UX. After going through 2 years of blog posts on your HQ site, I realized that Origin must be tone deaf or in deep denial that you royally screwed the pooch. My problem, if you couldn't decipher from above, is that I am not in control of my child's account, you are. I am unable to gift her games nor is her account able to purchase online games, even with a parental security key.
This also begs the question of why you ask for a parental email at all, considering it does nothing more than collect another email for, presumably, Origin to add to its \"Account Growth\" model. I can't even add my own daughter to my Friends list in order to play along with her. If there is a fix, which I certainly have found no remedy for, please let me know and I will gladly recant my included statements. If there is no fix, then plainly state I should have simply lied about my daughters age and set it up, including all her friends myself, rendering your phony policy acceptance clearly useless. Seeing the previous posts, do yourselves a favor and fire the idiots who came up with this setup because it has not only frustrated myself and other users of other far better, or at least far better thought out, game portals, but has soured me on even considering, lot less purchasing, titles with Origin attached to them.
By the way, its pretty cute that you include no phone number for Origin support nor email address when creating a case. If you are using some third world country for phone support and they are unable to communicate in English, please save the time, tell me by email that you are just cash-grabbing until Origin is purchased by, or farms out support to, another company, and lets call this a day.
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Do you already have an xbox gamertag linked to your account? It was not there for me either and I was told since we already had one linked, they couldn't link a second one. A separate account had to be created. If you are wanting him to be able to play with friends online he needs an \"adult (13 and older)\" account. If you set it up as a minor and a new EA account he still will not be able to access the online features.
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When setting up a child account, you will get the following message:
\n\n
While you can use Origin to launch and play your favorite games, please note that this limited access account will not let you access social features, purchase games through the Store, or log in to EA websites.
\n\n
We are unable to change account details for a child account after it has been created. Once the child account reaches adult age (which varies per country, most countries have the age between 14-16), it will automatically be upgraded to a full account.
FOUND SOLUTON to child not allowed to invite friends on XBOX. I was having a similar issue with my 8 year old's account. He could connect to PVZ on XBOX but was not allowed to play with friends or join the multiple player games. The solution was not EA, the issue is with XBOX's Family settingshttps://account.xbox.com/en-US/Settings. Go to your family's \"Privacy & online safety\" section, select your child, select \"XBOX One Online Safety\", and then allow your child to add friends and join multiple player games. I hope this helps some one.
\n\n
Thanks for this!
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