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trish089's avatar
trish089
5 years ago
Solved

city skylines

how do i retrieve my city skylines  games that i purchased since origin wants me to up upgrade to origin premier and repurchase the games i already bought? HELP!!!
technical issues
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi @trish089. 


    When you have the chance please reach out to the EA Help team so they can pull up your account and take a look. They should be able to help get this fixed for you. 

    For more details on how to create a case with them check out the EA Help website. If you prefer you could also speak with them via Facebook or Twitter instead as well. 

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @trish089. 


When you have the chance please reach out to the EA Help team so they can pull up your account and take a look. They should be able to help get this fixed for you. 

For more details on how to create a case with them check out the EA Help website. If you prefer you could also speak with them via Facebook or Twitter instead as well. 

/Kent

trish089's avatar
trish089
5 years ago

i reached out to EA and they told me i have to contact the developer or third party. why though? i did not purchase the game through a third party. i purchased it through origin all my receipts say origin. now in order for me to play i have to repurchase the same game that i already purchased through origin. first they announced that it would be remove for the original origin that i had before.i  upgraded to origin pro and i look on there and i see the exact same game that they said was going away  on origin pro. i find it ridiculous. i don't think i should have to pay for some thing i already bought.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @trish089 

    Hmm, that's definitely strange. Do you have a case number from when you spoke with them? If so, can you share it here? 

    /Kent

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