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pauseREWIND's avatar
pauseREWIND
5 years ago
Solved

EA Support Not Responding

What's the deal with EA support? Have had a case open with them for almost a week now and haven't had a single form of contact from anyone. Does anyone have any idea as to how to properly get in contact with support? Going through the contact us prompts only leads me to opening a case with no ability for live chat or anything of the sort.

Any help would be great

technical issues
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hello, @pauseREWIND.

    It looks like you pulled your case out of the queue by updating it. You'll either need to contact support to have them put it in the right queue again or submit another dispute. If you submit another dispute, make sure you don't touch the case so that Terms of Service can perform their investigation. If you need an update, open a new case or contact an advisor through Twitter (@eahelp) or Facebook. (facebook.com/eahelphub).

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hello, @pauseREWIND.

    It looks like you pulled your case out of the queue by updating it. You'll either need to contact support to have them put it in the right queue again or submit another dispute. If you submit another dispute, make sure you don't touch the case so that Terms of Service can perform their investigation. If you need an update, open a new case or contact an advisor through Twitter (@eahelp) or Facebook. (facebook.com/eahelphub).

  • JBRZR8013's avatar
    JBRZR8013
    3 years ago

    Hello it looks like the same has happened to me where my account has been hacked and I’ve lost 800k worth of players and coins my case status says fixed but I haven’t heard anything from anyone? 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @JBRZR8013 

    This is something an advisor will need to help with. To get in touch with one, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

    I'm now locking this thread as we do not allow necro-posting. That is when you respond to a very outdated thread. For future posts, please find a more recent thread or start one of your own. Thanks!

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