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yarbdoc345's avatar
yarbdoc345
10 years ago
Solved

How do I clean the Origin cache files?

 I am trying to clean my sims cache but it says windows photo gallery can not  open, file format not supported ? What can I do ? Thanks
technical issues
Anonymous's avatar
Anonymous
7 years ago

hELLO Tom, 

I'm on Mac. I don't have Downloadcache folder but this : 

What i have to delete ? (on screenshot)

Thanks 

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What can I do ? Thanks ","body@stringLength":"152","rawBody":"

 I am trying to clean my sims cache but it says windows photo gallery can not  open, file format not supported ? What can I do ? Thanks

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hELLO Tom, 

I'm on Mac. I don't have Downloadcache folder but this : 

What i have to delete ? (on screenshot)

Thanks 

","body@stringLength":"498","rawBody":"

hELLO Tom, 

I'm on Mac. I don't have Downloadcache folder but this : 

What i have to delete ? (on screenshot)

Thanks 

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Here's how you can clear the cache on Origin, or any of your other consoles:

\n\n

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"160","postTime":"2018-07-03T04:19:00.090-07:00","lastPublishTime":"2018-07-03T04:19:00.090-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":291609},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:origin-for-mac-en/message:9949476/message:9949510","readOnly":false,"editFrozen":false,"body@stringLength":"305","rawBody":"

Here's how you can clear the cache on Origin, or any of your other consoles:

\n\n

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games

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