How do I request a refund?
How do I get a refund on a game??? I bought a couple sims games a couple weeks ago and 1. It kept asking for a promo code that they never gave me so I couldn’t play then 2. I just got the new iPad so...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @Aaliyahlavonne,
It depends on where you purchased the games and how long ago as if you bought the games a few weeks ago you may be outside the window to be eligible for a refund.
If the games were purchases through the Origin Store, you can request a refund from here on the EA Help site. From there you’ll be able to see if your games are eligible for the Great Game Guarantee and if you have games that qualify for a refund, you can complete and submit the refund request form.
You can also check the status of your refund request from your Order History on the order summary page.
- Log in to origin.com
- Hover over your EA ID in the bottom left corner, then click EA Account and Billing.
- Select the Order History tab.
If your refund doesn’t appear in My Cases, and the processing time for your payment method has passed, contact our support team so we can help you out.
Thanks,
EA_Lanna
@EA_Lanna How do i request a refund from an ingame purchase?
EA_KentHi everyone,
Since this is an older thread that's been inactive for a few years, I am going to lock it to prevent necro-posting.
If you need more help with a refund or payment issue, please reach out to the EA Help team so they can take a look. You can find more info on how to reach them at the EA Help website.
