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AlfredUltima's avatar
AlfredUltima
4 years ago
Solved

New here, need help running Origin program and Ultima VII: The Complete Edition

I just started an account on Origin, setting up account "AlfredUltima," then purchased "Ultima VII: The Complete Edition."  I then clicked on "Play on Origin," "Download Origin," then installed "Orig...
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hey @AlfredUltima 

    Can you try going through the following steps then check if you are able to open and sign into the Origin client?

AlfredUltima's avatar
AlfredUltima
4 years ago

Sorry, but I'm not sure what all that means.   My home computer is a PC Windows 10 desktop.  I have a computer at my office job that's also a PC but with an earlier version of Windows.  I'll look up what kind on it and post it here tomorrow.  I purchased the game on my origin.com page for my home computer, clicked on "My Game Library," and it has a "Ultima VII: The Complete Edition" cover-like image with a black background, and images of the box covers of The Black Gate, Forge of Virtue, Serpent Isle, and Silver Seed, and "NEW" in a green rectangle at the top-right corner of the "Ultima VII: The Complete Edition" cover-like image.  

Here is an image: the top one is how it looks on my home computer when I click on the cover-like image, and the bottom one is how it is on my work computer.  I'm guessing as it's shown on the work computer image is how it's supposed to be?  Why is there a difference?  Please help.  

Thank you.

AlfredUltima's avatar
AlfredUltima
4 years ago

My work computer stats are:

Windows 7

Copyright 2009 Microsoft Corporation

Service Pack 1

Manufacturer: Dell

Processor: Intel(R) Core (TM) i5-3450S CPU @ 2.80 GHz 2.80 GHz
Installed Memory (RAM): 4.00 GB (3.87 GB usable)

System type: 64-bit Operating System

  • AlfredUltima's avatar
    AlfredUltima
    4 years ago

    My home computer:

    Edition: Windows 10 Home

    Version: 20H2

    Installed on: 2/26/2021

    OS build: 19042.1110

    Experience: Windows Feature Experience Pack 120.2212.3530.0

    Processor: Intel(R) Core(TM) i3-3240 CPU @ 3.40 GHz 3.40 GHz

    Installed RAM: 8.00 GB (7.87 GB usable)

    Device ID or Product ID needed here?

    System Type: 64-bit operating system, x64-based processor

    Please LMK if this helps.

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