Forum Discussion

rgmunhoz's avatar
rgmunhoz
7 years ago
Solved

Origin PC wont open, already tried everything

I try to open my origin and it simple dont open, go directly to a send report window, also no clue what is causing this. Already try administrator mode and update, this is constantly even the instal...
technical issues
  • EA_Darko's avatar
    EA_Darko
    7 years ago

    I understand why you may feel it is an issue with Origin @Revvyy but if it was then we would have hundreds if not thousands of reports. I am not trying to play down the issue or anything just setting the expectation that this will be solved by some troubleshooting on the system.

    When you launch Origin does it run in the background? If so can you try the following steps:

    • In task manager end "Origin", "OriginWebHelperservice" and "OriginThinSetupInternal"
    • Open you Origin install folder
    • Delete the file "OriginThinSetupInternal'
    • Right click on Origin and then select "Troubleshoot compatibility"
    • Click "Try recommended settings" and then"Test the program"
    • Save the settings in the compatibility troubleshooter.
    • Origin will prompt that you are using a compatibility setting. Click continue.

    Let me know how you get on.

    Darko

Revvyy's avatar
Revvyy
7 years ago

"If it was an issue with origin then we would be seeing a lot of posts about it". 

https://answers.ea.com/t5/Origin-Client-Web-Technical/Origin-PC-wont-open-already-tried-everything/m-p/7770161#M33628

You, as a "community manager", have to realize that a vanishingly small minority of your users will go out of their way to find your forums, sign in, and make a post about an issue. Further, the post above, this post itself, and my experience have shown this issue to be affecting more than just the OP in this thread. 

I have been battling this issue all day to no avail, even after contacting Origin/EA support. I have no access to my entire Origin library to play games I have paid for.
Below are the things I have attempted to try and resolve the issue (to no avail):

  • Uninstalled and reinstalled Origin
  • Restarted computer
  • Installed Origin on a different drive
  • Cleared related cache files in all drives Program Data and AppData
  • Cleared Origin related Registry files
  • Tried running Origin in Windows 8 compatibility mode
  • Tried running Origin in Administrator
  • Tried running both options simultaneously
  • Contacted Origin/EA support and followed along with their steps (which mostly led me down the same path I had taken on my own)



EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
7 years ago

I understand why you may feel it is an issue with Origin @Revvyy but if it was then we would have hundreds if not thousands of reports. I am not trying to play down the issue or anything just setting the expectation that this will be solved by some troubleshooting on the system.

When you launch Origin does it run in the background? If so can you try the following steps:

  • In task manager end "Origin", "OriginWebHelperservice" and "OriginThinSetupInternal"
  • Open you Origin install folder
  • Delete the file "OriginThinSetupInternal'
  • Right click on Origin and then select "Troubleshoot compatibility"
  • Click "Try recommended settings" and then"Test the program"
  • Save the settings in the compatibility troubleshooter.
  • Origin will prompt that you are using a compatibility setting. Click continue.

Let me know how you get on.

Darko

  • ryan_sr_5's avatar
    ryan_sr_5
    6 years ago

    I am also having the same issue with Origin client that won't start in Widows 10 PC. Tried all the suggested solutions thus far but none helped and I still cannot open Origin and yes I did uninstall and re-install the Origin client for PC but nothin helped. Too much effort goes into this and I've also send the error report from within Origin client. From what I read it is only a few people that are experiencing this problem or it could be a bigger issue but only a few people that actually felt like reporting the problem to EA?

    • whdickinson's avatar
      whdickinson
      Rising Traveler
      6 years ago

      I'm also having problems - with Origin and with Office 365 and Adobe Acrobat Reader suddenly lost their exe files - even though I could see them sitting in their usual places - and they had all three functioned normally within the previous 24 hours and nothing had been done to the computer (so far as I am aware) in the meantime.

      Reinstall didn't work with any of the recent software - but it did with a very old bit of Lotus software (that always was a good product!).

      Since then, the computer has been fully (professionally) checked for virus, malware, and all the rest, and a couple of minor problems have been dealt with.  Four attempts were required to download Office 365 and have the exe file recognized for what it was.

      At least ten attempts have been made to install Origin again.  Failures because of missing MSVCP149.dll and missing Origin.exe ad nauseam.

      Already put the info up as a bug - no reply from anyone so far.

      Also no access to Sims 4 (not the most intellectual of games, perhaps, but expensive in terms of add-ons).

      Somebody with a direct line to them could usefully prod EA/Origin into investigating what is clearly NOT a unique problem since there are plenty of other CUSTOMERS trying to solve it by themselves.  After all, we ARE customers (and some of us don't understand why Origin is there in the first place). 

      Or perhaps I should say:  I WAS a customer.  Until I can install Origin on my existing computer, I won't be buying any more EA games!

      • whdickinson's avatar
        whdickinson
        Rising Traveler
        6 years ago
        PS I should have added that I'm still running on Windows 7 - no outstanding updates!

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