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MrMolchy's avatar
MrMolchy
4 years ago

Origin Play Button Greyed Out - Battlefield 2042

Game launcher: Origin Game: Battlefield 2042 Windows: 11 Steps: 1. Start Origin 2. Click Play game 3. Nothing happens 4. Cannot click Play again 5. Exit Origin 6. Open Origin 7. Try again ...
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @FettenDiddi @MrMolchy, I have moved your thread to a more appropriate board for this issue, the Origin board. 🙂

It's unfortunate to hear that you're having these issues.

What are the troubleshooting steps that you've tried already to try to fix the issues, if any?

MrMolchy's avatar
MrMolchy
4 years ago

What I have tried:

- Repair game

- Reinstall Origin

- Reinstall security  Eye something

- Using EA Play but it is not in state to be used long term so removed it

Possible issue:
I have initially bought the game via Steam and made a refund. Then bought it on Origin as I do not like double luncher running just to lunch the game. 
Is it possible there is some kind of left over link with steam which masses with Play button in Origin.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @MrMolchy, alright, thanks for the extra info.

    Yeah, you're right. It is indeed possible that your previous purchase via Steam (because it needs to link via Origin) has indeed messed with something, what now results in the game being blocked from being launched via Origin itself.

    The best way you can verify this, is by contacting our live support. They should be able to take a look at your EA account and see the details of potentially leftover Steam items.

    You can contact them via https://help.ea.com/contact-us, https://Twitter.com/EAHelp, https://Facebook.com/EAHelpHub.

    Direct (real-time) live chat is the best option: https://bit.ly/EAChatSupport.
    If you don't see this option, you might have to change the country on EA Help to either the UK or the US.

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