Origin servers temporarily unavailable - Can't access list of games

Hello everyone!

A few minutes ago I logged in on my Origin client on my desktop PC and I saw a message saying "Origin servers temporarily unavailable. Apologies for the inconvenience, we're currently unable to retrieve your list of games. Please reload and try again." I tried to log out and log in back again, still the same. Also tried to reload the page, still the same. (which means that it can't load, only thing I see is my chat). When I go to my games library, I can see that all my games have disappeared from it.

On Origin.com, I get the same message. I don't know what may be going on at the moment. I don't know if it's account related or anything like that.

I have also tried signing in as invisible but I get the same message. And unfortunately I can't go online so I could try to load my game library that way. The same thing happens while running it as administrator.

Any help is much appreciated, thank you!

(EDIT 1: I am getting this problem from a Windows 10 PC)

(EDIT 2: Even restarting my PC doesn't fix the problem.)

(EDIT 3: Logged in again and I'm marked as invisible)

technical issues

puzzlezaddict
6 years ago
@mikrolactaki3 and... everyone else

Origin appears to be up and running again. Please check and see whether your game library opens. If not, clear Origin's cache and try again.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

321 Replies

EA_Darko
Community Manager
6 years ago
Hey @us18x can you go ahead and clear the Origin Cache to see if it helps. The error points to something on your system stopping Origin from working.

You can clear the Origin Cache by following the steps below:

Completely log out and close down Origin

Hold down the Windows key and R

Type in "%ProgramData%" (without quotes) and click OK

Now open the Origin folder.

Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)

Hold down the Windows key and R

Type in "%AppData%" (without quotes) and click OK

This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder

Click on the word "AppData" at the top of your window

Open the Local folder here

Delete the Origin folder listed here

Darko
us18x
6 years ago
No dice... It downloaded the game I purchased in the background while origin window stayed the same. I tried to start the game I bought which was supposedly installed "fifa 20" as I went manually to the games folder and tried to launch it with admin privilege but it doesn't start. Very frustrated at this point.
us18x
6 years ago
@EA_Darko Thanks
moroccan_bae
6 years ago
"Apologies for the inconvenience, we’re currently unable to retrieve your list of games. Please reload and try again."
I cannot find none of the games that I have bought, and literally just purchased another game and then I get that error error message.
HELP
KatsaDragn33l
6 years ago
I got the same exact message i've tried reloading it like it asked about 20 times now, is it because of how many people are stuck at home to due the virus so the servers are full or is this something else? I hope its gets fixed soon.
Calliope141
6 years ago
I am getting the same thing when I try to access Origin
KatsaDragn33l
6 years ago
Today on March 28, 2020, Origin wont load Sims 4 and keeps saying the servers are not working and to reload ive reloaded 20 times now is there anything I can do or someone else can do to fix this?
ecolozzo
6 years ago
@mikrolactaki3 same exact thing happening to me. I even unistalled and re-installed Origin because I thought it was a version issue. Same thing though when I logged back in... Any idea how long it takes for them to fix this issue???
Tara2125
6 years ago
@KatsaDragn33l I am having the same problem too, I dont know if its a Mac or pc issue but when I have reported the case to Origin they haven't said anything yet
cutiesophanne
6 years ago
im having the same issue here! its super annoying