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hwangminhyun's avatar
hwangminhyun
4 years ago
Solved

Origin Won't Install (Windows 11)

Hi! So I've been trying to open The Sims 4/Origin for a couple hours now, with no luck. It just... wouldn't do anything when I double-clicked or right-click>open, or run as administrator. I uninstall...
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @hwangminhyun  Use CCleaner to remove all traces of Origin (again), create a new admin Windows account, make sure Avast is still completely disabled, create another new folder (not inside an existing folder; the file path should be C:\new folder), and try to install Origin into that folder.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

hwangminhyun's avatar
hwangminhyun
4 years ago

@puzzlezaddict 

I tried all of these, but each time it gets to where it looks like it's installing, but it doesn't seem to make any progress even after a long time, even with Avast disabled. The Revo and CCleaner installations have been working fine, so I'm not sure what the deal is here with Origin ☹️ 

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@hwangminhyun  Use CCleaner to remove all traces of Origin (again), create a new admin Windows account, make sure Avast is still completely disabled, create another new folder (not inside an existing folder; the file path should be C:\new folder), and try to install Origin into that folder.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

  • hwangminhyun's avatar
    hwangminhyun
    4 years ago

    @puzzlezaddict WAAAAAAAAAAAAAAAAA thank you so much!!! it looks like it worked, installing from the other account. I've signed into origin and it's updating my Sims game. I think it will work!! Thanks again, I really appreciate it!! 

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