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Had the same issue im on PC and my brother is on PSN not sure why this is even a thing, bought two copies on two platforms and we cant play at the same time because of an email link almost seems like a scam ngl.
- EA_Darko3 years ago
Community Manager
Hey @TomDonkeyUK only on EA account can be in game at the once, if you have linked multiple accounts belongin to other people for various platforms to your EA account then I'd recommend looking into unlinking any which are not yours.
Darko
From what i read if you unlink the accounts you lose progress, IE ultimate team. i own both the PS5 and PC so I'm allowing my brother to play on my ps5 on my account thats why the emails the same, but its two separate platforms and two separate game licenses make zero sense to even exist as a problem, especially PS to PC. seems to me like once you buy a game on an email we should be able to access it from any device since its acting like its one license email i should get acess to games on other platforms as long as i acess the same email. but i have to buy multiple games on multiple platforms then essentially delete progress and make a second account so i can play a game i already purchased again.
something they really should look into. (not saying you can do anything about it) just another of many mistakes from EA as a publisher.
- EA_Darko3 years ago
Community Manager
Hey @TomDonkeyUK it's true that you will lose all progress, unlocks, etc when unlinking.
While they may be separate platforms it's still the same EA account and am EA account cannot be in-game on FIFA 23 on multiple platforms at the same time.
This is working as intended and not something likely to change.
Also each user should have their own EA account, if your brother is playing it's best he is on his own account linked to his own EA account.
Darko
so what would be the best way to seperate the accounts, atm i play fifa 23 on ps5 with my account that has all other accounts linked to
however, if i want to buy ea play pro on pc for a year, i would need to seperate my accounts, what happens to data from the accounts, like friend lists from last years? ...- EA_Darko3 years ago
Community Manager
That would be a decision you would need to make @bradom.
Darko i would love keep all my pc progress on one account and my playstation account seperated, but i would also loose the game data from last years?
- EA_Darko3 years ago
Community Manager
If you unlink an account @bradom you will lose all progress on that account and it is not possible to restore it or transfer it.
Darko hm ok, so the only option would be to create a new account with ea play pro only
ty for your help 🙂- EA_Darko3 years ago
Community Manager
Glad to be of help @bradom.
Darko Hi, I cany unlink a EA account, there are no options to unlink, I'm OK with losing progress etc, I want to open a new EA account linked to another Xbox. Can you please give some guidance, when I click on connections the is no option to unlink, I can't find anywhere to contact EA to unlink this account. Its blowing my mind
- EA_Darko2 years ago
Community Manager
Hey @topsupergizmo there can be reasons why you are unable to unlink.
What does it show when you go to unlink?
Darko
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