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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Changing a Date of Birth on a Child Account

Hey @Evadious to update any account info on an underage account after entering a wrong DOB you will need to speak with one of our chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

 

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

 

Darko

3 Replies

  • That was one of the most painful customer experiences I have ever had.

    To anyone reading this who is thinking of setting up a child account, DON'T DO IT.  Either let your kids play on your account or lie about their age when you set up their accounts.  Once a child account is set up, EA doesn't allow the parents any control over the account or the content.

  • I just discovered this BS myself. I reviewed the support negatively and told them I'll choose to purchase games from publishers who allow *me* to parent my child from now on.

    I'm not even interested in allowing him to play online with other people - just myself and other members of our family that are on XBL. I have multiple consoles in my home and don't want to have to play split-screen with him but EA thinks they know what's best so I'll stick to other publishers from now on.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @TK-31778 when posting on AHQ please do so in a polite and constructive manner.

    We would also ask that you not bump older threads such as this as this can be considered spam.


    Darko

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