Re: How do i view the details of my help cases?

Thank you, @EA_Darko, for the fast answer. There not being a way to see the conversation online is .... disappointing. I also checked again my mails and i am 95% confident to not have received any mail with replies from the support team. However i did receive the following:

• Account security codes
• "We Have Received Your Request"
• Answers HQ related stuff (badges, notifications, and so on)

Nothing of this was classified as spam. How do you propose i should continue? I could attempt to resume the case once more, but i did so once with no mails or any answer. Just the status changed silently to resolved again. I guess i could create a new account on a different mail address?

If you have not received an email it may be that the team is still investigating your case @Xariosch.

Darko

Hey @EA_Darko ,

it has been now almost full month since i opened the case. I still did not receive any email. I think it is safe to assume it will never arrive (if something was ever send). So how do you suggest i should proceed? Should i open the case once more?

Are you sure that you are looking at the correct linked email @Xariosch?

Darko

I assumed it would be same mail the security codes and the HQ stuff get send to. Is this not the case? I also checked the account settings and i could only find a single mail setting. The one i found was also set to the mail account i checked for replies. Are there multiple addresses linked to this account?

Hey @Xariosch if it is a case that you have multiple accounts then it can happen that your case is on a secondary one.

I took a look at the cases linked to the account you are posting from and there is no active case open.

Darko 

I do only have one origin account. On this account i have three help cases. The first one (two years ago) was about a forced password reset where i asked why this happened (i still do no know, but i was told the account is "safe"). The other two are actually duplicates. I messed up and opened two tickets for the same problem. One of those copies is marked as "closed". The other one is still shown as "in progress". I did not receive any mails regarding this. I tried to view everything online, but wasn't able to. Therefore i asked about how to view the details here. Right now i have a "closed" and a "in progress" case with no mails and no way to see responses.

You said there is no open case? Does this mean the one shown as "in progress" is actually closed too?

Hey @Xariosch you will need to speak with our live support team in relation to these issues.

Darko