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BLaZiNgSPEED's avatar
BLaZiNgSPEED
Seasoned Rookie
6 years ago

Re: Origin Client triggers COM Surrogate process to run in Windows 10 next reboot!!

I know what COM Surrogate is and I know it is not a virus. The process is located in my C:\Windows\System32 folder.

However, I want to know why under my Windows 10 system this runs in the background in Task Manager following the launch of the Origin application after restarting PC!

I have just conducted the same experiment on my mums Windows 7 64-bit system and this does not occur! Done it 3 times just to make sure.

In my Windows 10 I tried running in compatibility Windows 7 mode, tried running as Administrator. I uninstalled Origin and reinstalled freshly. And this behaviour continues to occur. I don't know if updating my Windows 10 system will solve the problem, this is why I asked here on the forums for other people's references, but nobody seems to be giving me the answer.

I know COM Surrogate is only consuming 0.7 Mb memory and no CPU usage. I don't understand why upon restarting the PC this appears in Task Manager after launching Origin! Are you experiencing the same issue, (assuming you use Windows 10)?

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  • BLaZiNgSPEED's avatar
    BLaZiNgSPEED
    Seasoned Rookie
    6 years ago

    Problem solved! :D I did a Windows update from Windows 10 Version 1903 (OS Build 18362.329) to (OS build 18362.720) and this issue is no longer occurring!

    I had my Windows Update Blocker tool for the last 7 months and decided to take the plunge and update my Windows 10 Pro just out of curiosity seeing how nobody has responded and I guess most never noticed this issue.

    I have conducted this experiment 5 times over the past few hours and restarting the PC following the launch of the Origin application and playing Origin games and it no longer triggers COM Surrogate to run in the background on next computer reboot.

    This was definitely not normal!

    Not to mention, Windows update seemed to have fixed another bug. Sometimes after opening the Event Viewer or using CCleaner to remove web cookies, etc and then restarting the computer would trigger COM Surrogate or an additional third RuntimeBroker.exe to run in the background. They seem to be related bugs that trigger the same behavioural pattern.

    Glad to see this problem finally fixed as I will no longer have to obsessively check my Task Manager any more!

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @BLaZiNgSPEED 

    Thanks for the updates! I'm glad to hear you were able to get it figured out. 👍

    /Kent

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