Re: SIMS 4 NOT STARTING, NO MODS INSTALLED, DRIVERS UP TO DATE!

Hey @Megamatthew75 can you share the DxDiag here so that I can take a look at it?

Darko 

Will it show any personal info like my IP?

Hey @Megamatthew75 there is no info in a DxDiag that you need to worry about. We ask people to share them all the time on AHQ as it allows us to take a look at your system.

Darko

Got it! 

Hey @Megamatthew75, seeing a lot of errors there so the first thing to try is to go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

If the issue remains then can you set up a new Windows admin account and try the game there to see if you continue to see the same issue.

Let us know how you get on.

Darko

I ran file checker and got the message telling me "Windows Resource Protection did not find any integrity violations." Meaning there were no problems. I tried it afterwards and Sims 4 still won't work. Can you give instructions on how to use an admin account for the game?

@Megamatthew75  The idea is to create a new Windows admin user account on your computer and try to play in that.  When you create a new account, you can choose whether it has admin rights or not.  It's also best to make it a local account, as in, don't sync with Microsoft or any of your usual services.

If that doesn't help, try disabling Malwarebytes temporarily.  If that doesn't help either, try disabling your Razer and Corsair software.  You can do so through the Task Manager; if you accidentally shut down something critical, it'll restart itself the next time you reboot your computer.

If none of this makes a difference, please let me know what antivirus program you use.  I see Malwarebytes errors in the dxdiag, but some people only use the manual scanning feature and run an antivirus alongside it.

I tried everything you said and still no luck. Whenever I go into origin and click play on sims, the tab closes and reopens like always.

This is happening to me to ever sense yesterday as well. And sense I bought the game on steam it made me download origin as well. Once I did that I was able to play the game for 2 days then when I tried to start it a few days later from steam It didn't start the game and opened and reopened origin like your problem. I then updated all my drivers that were able to be updated and still nothing. However I couldn't play The Sims 4 on steam I could play my other games on steam so I can conclude this is not steams bug but origins. I even went to limits of buying a dlc pack and installing it to see if that helps refunction the game to work properly. But it didn't...

So Plz someone fix this bug.

HOLY CRAP!!! Right after I finished my last reply the Sims 4 is WORKING!!!

Tell me if it works for you to maybe I can help

Great to hear that you got it sorted @Sacred_Game_ing.

Darko 

@Megamatthew75  Again, what antivirus program do you use?

I use malware bytes, but I turned the programs off and it still did not have any effect.

@Megamatthew75  Please try playing in the new user account again, but this time while doing a clean boot:

https://www.windowscentral.com/how-clean-boot-windows-10

When you've rebooted, go through the Task Manager's background processes list and end any task that doesn't absolutely need to be running, for example any Corsair or Razer software.  Some programs, anything from MSI Afterburner to RGB software, don't get disabled in a clean boot, so it's necessary to manually quit them.

If that doesn't help, please run a new dxdiag.

Thank You so much! The clean boot worked perfectly, and I am currently narrowing down my options. I will accept you solution in a bit, but only when I narrow down my list fully so someone who goes to this thread can see what to disable. THANK YOU FOR GETTING ME MY GAME BACK!!!

Great to hear that you got it sorted @Megamatthew75.

Darko 

@Megamatthew75  HitmanPro is an antimalware program, which is why I asked what antivirus you were running.  While it's not technically an antivirus, it is a security tool known to interfere with Sims 4, so this isn't a surprise.