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bicikcisertac's avatar
bicikcisertac
3 years ago
Solved

Recover an old account

I need to recover my previous origin account called "bicikci" i can't access my e-mail but my phone number was added to my account. Please help me recovering my account.
discussion
  • EA_Lanna's avatar
    EA_Lanna
    3 years ago

    Hi @bicikcisertac, 

    Thanks for clarifying that.  If your platform account isn’t linked to your EA Account:

    • Try logging in with your Origin ID and password.
    • Log in with your EA ID if you have the EA app. If your phone number is linked to your account, you can use that too.
    • Create a new EA Account and link to your console account if you are a console-only player.

    If you no longer have access to your email address or can’t log in using a connected account, our support team can try to recover your account. Contact them directly so they can try to assist further.

    - EA_Lanna

bicikcisertac's avatar
bicikcisertac
3 years ago

No it wasn’t linked with a console, i only played on my computer. Mostly i played apex legends. Login verfication i dont recall but i changed my password by using my phone number 2-3 times.

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @bicikcisertac, 

Thanks for clarifying that.  If your platform account isn’t linked to your EA Account:

  • Try logging in with your Origin ID and password.
  • Log in with your EA ID if you have the EA app. If your phone number is linked to your account, you can use that too.
  • Create a new EA Account and link to your console account if you are a console-only player.

If you no longer have access to your email address or can’t log in using a connected account, our support team can try to recover your account. Contact them directly so they can try to assist further.

- EA_Lanna

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