Forum Discussion
4 Replies
- EA_Lanna6 years ago
Community Manager
Hi @RX7GR9,
Let's see if we can fix this together. There are a few steps that may do the trick. I'll share them below. Could you give them a try please:
- Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
- Make sure Time/Date is correctly set on the PC
- Make sure Origin is authorized by your anti-virus and firewall
- Reset Internet Explorer Settings
- Untick the options in LAN Settings ( make sure nothing is checked under Proxy Server )
- Reset the Windows Host File
- Reboot your computer. Now right-click Origin and select Run as administrator
- If still unresolved, please do a clean boot
Let us know how you get on. 🙂
- EA_Lanna
- @EA_Lanna After following all of the suggestions you provided (thanks a lot for the quick replay) nothing solved the issue I face. Any other advice to try?
- EA_Lanna6 years ago
Community Manager
Hi @RX7GR9,
No problem. 🙂
Just to confirm, you were able to complete step #3 regarding adding Origin and your games as exceptions to your anti-virus and firewall?
This step is important as Anti-virus programs, like McAfee or AVG, can sometimes block game access and Firewalls and any other security measures you have on your computer, like Windows Defender and Peerblock, try their best to keep only the most important information coming through to your computer. It can cause interference when running the Origin client or your games.
Could you let me know how you get on after trying that step once more?Thanks,
EA_Lanna
Unfortunately, all problems are related with my windows installation. Thanks for all the advice.
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