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RX7GR9's avatar
6 years ago

Since the origin's latest update, any game updated or downloaded stay finalizing

Both Hacknet's upgrade to complete edition and Mad Max downloading have stayed in the finalizing state. I tried both clearing all origin files after uninstalling and then re-installing it. Nothing changed. Maybe we should wait for an origin's client update to fix this?

4 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @RX7GR9

    Let's see if we can fix this together. There are a few steps that may do the trick. I'll share them below. Could you give them a try please:

    1. Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
    2. Make sure Time/Date is correctly set on the PC
    3. Make sure Origin is authorized by your anti-virus and firewall
    4. Reset Internet Explorer Settings
    5. Untick the options in LAN Settings ( make sure nothing is checked under Proxy Server )
    6. Reset the Windows Host File
    7. Reboot your computer. Now right-click Origin and select Run as administrator
    8. If still unresolved, please do a clean boot

    Let us know how you get on. 🙂

    - EA_Lanna

  • RX7GR9's avatar
    RX7GR9
    6 years ago
    @EA_Lanna After following all of the suggestions you provided (thanks a lot for the quick replay) nothing solved the issue I face. Any other advice to try?
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @RX7GR9,

    No problem. 🙂

    Just to confirm, you were able to complete step #3 regarding adding Origin and your games as exceptions to your anti-virus and firewall?


    This step is important as Anti-virus programs, like McAfee or AVG, can sometimes block game access and Firewalls and any other security measures you have on your computer, like Windows Defender and Peerblock, try their best to keep only the most important information coming through to your computer. It can cause interference when running the Origin client or your games. 

    Could you let me know how you get on after trying that step once more? 

    Thanks,

    EA_Lanna

  • RX7GR9's avatar
    RX7GR9
    6 years ago

    Unfortunately, all problems are related with my windows installation. Thanks for all the advice.

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