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918c17c7dddbb49's avatar
918c17c7dddbb49
4 years ago
Solved

Unlink account with an old email

Has anyone been successful in unlinking or updating an account with an old email address? I bought battlefield 2042 and it won’t sign in, it said it’s been a while and I need to reset password. Probl...
technical issues
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @918c17c7dddbb493be6cd1eb57429496, 

    If you are wanting to unlink a platform account or update account information on an EA account you can do so by logging into the account portal. 

    If you are unable to log in you will need to speak with an advisor for further assistance, they will need to first verify your account then can assist with making any needed changes. If we are unable to verify the account they may be limited with what they can do. 

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago
@918c17c7dddbb493be6cd1eb57429496 We do not offer a way around verifying an account, If you are unable to do so with our advisors we are limited with what support we can offer.
toniap's avatar
toniap
4 years ago

I did this n still didn't work I can't even sign into my old account cuz I don't remember my password n I don't use my old email anymore so I can't log in that to change it

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @toniap for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

    • 918c17c7dddbb49's avatar
      918c17c7dddbb49
      4 years ago

      Yeah good luck with that one. If you can’t remember the idiotic details of your ea account then there’s no chance in hell you guys will help us 

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