Passei o seu ID para outro departamento e pararece que a sua conta tem um bloqueio, gerado por algum problema de pagamento com o Boa Compra. Neste caso vou pedir que você entre em contato com a empresa, para perceber o porquê.
Depois de ser resolvido o problema com o Boa Compra, a empresa deverá entrar em contao com a EA, para que seja feito o desbloqueio novamente. Pedimos no entanto que depois de fazer esse contato, aguarde algum tempo, pois pode demorar até que essa informação seja passada para a EA.
Cumprimentos.
- Nuno -
-------------------------------------------------------------------------------------------
Caso uma das respostas tenha ajudado, deve clicar em “aceitar solução”! E por que não agradecer os membros com as melhores soluções e ajudá-los a subir de nível, dando-lhe “PE”
Partilhe os seus conhecimentos com outros jogadores, divirta-se e torna-se um herói na nossa comunidade! Não respondo mensagens privadas, pretendemos que todas as ajudas sejam públicas para que sejam vistas pelo maximo de jogadores.
Conseguiu fazer a compra pelo navegador conforme dica do @SCOTTT_ES?
Aguardo seu retorno!
- Mari -
AHQ é uma comunidade de suporte de jogador para jogador. Por favor, dê XP se um post for útil e selecione "Aceitar como Solução" quando um post resolver o seu problema.
Não respondemos mensagens privadas, pretendemos que todas as ajudas sejam públicas para que sejam vistas pelo máximo de jogadores possíveis.
Participe, compartilhe seu conhecimento e divirta-se!
-------------------------------------------------------------------------------------------------
AHQ is a player-to-player support Community. Please Grant XP if a post was helpful, and select Accept as Solution when a post resolved your issue.
Não sei se entretanto já conseguiu ter sucesso na sua compra, mas caso ainda esteja com o mesmo problema, pedia por gentileza que tentasse um outro navegador de internet. Por exemplo se estiver usando o Google Chrome, tente usar o Edge, Internet Explorer ou Firefox.
Fico aguardando o seu feedback.
- Nuno - ------------------------------------------------------------------------------------------- Caso uma das respostas tenha ajudado, deve clicar em “aceitar solução”! E por que não agradecer os membros com as melhores soluções e ajudá-los a subir de nível, dando-lhe “XP”
Partilhe os seus conhecimentos com outros jogadores, divirta-se e torna-se um herói na nossa comunidade! Não respondo mensagens privadas, pretendemos que todas as ajudas sejam públicas para que sejam vistas pelo maximo de jogadores.
Eu entendo que quando surge um problema como este, queremos resolver o mais rápido possivel, mas pedia-lhe por favor que evite criar vários posts para o mesmo assunto e pesquise sempre no fórum se alguem já não teve uma questão semelhante.
Entretanto uni este post com o outro tópico, onde já lhe tinha apresentado uma possivel solução.
Fico aguardando o seu retorno, caso mesmo assim continue tendo problemas.
- Nuno -
-------------------------------------------------------------------------------------------
Caso uma das respostas tenha ajudado, deve clicar em “aceitar solução”! E por que não agradecer os membros com as melhores soluções e ajudá-los a subir de nível, dando-lhe “XP”
Partilhe os seus conhecimentos com outros jogadores, divirta-se e torna-se um herói na nossa comunidade! Não respondo mensagens privadas, pretendemos que todas as ajudas sejam públicas para que sejam vistas pelo maximo de jogadores.
Consegui resolver aqui, desliguei o Roteador esperei 10 segundos e liguei novamente e pah, resolveu assim.
About Origin Mac
Discuta o Origin para Mac e seus jogos favoritos e conheça outros jogadores da comunidade Origin Mac para jogar.6,880 PostsLatest Activity: 8 years ago
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jogar.","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bi00OTYtTUdIQ2lL?image-coordinates=0%2C0%2C500%2C500\"}"},"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:ea-forums-pt"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:tghpe58374"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:ea-forums-pt"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"Origin Mac","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"linear"},"topicsCount":6880,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2017-03-14T13:20:29.356Z"},"eventPath":"category:ea-forums-pt/community:tghpe58374board:origin-for-mac-pt/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"PRESET_ONLY"},"ForumTopicMessage:message:9792093":{"__typename":"ForumTopicMessage","uid":9792093,"subject":"estou tentando comprar o bf1 e o fifa 17 mas sempre dá erro na hora da compra","id":"message:9792093","revisionNum":1,"repliesCount":74,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:origin-for-mac-pt"},"conversation":{"__ref":"Conversation:conversation:9792093"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:9792093"},"body":"
alguem pode me ajudar com esse erro? O que tenho que fazer? Sempre aparece quando tento comprar um jogo. É a primeira vez que compro na origin
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"178","kudosSumWeight":2,"postTime":"2016-10-02T05:06:32.692+01:00","lastPublishTime":"2016-10-02T05:06:32.692+01:00","metrics":{"__typename":"MessageMetrics","views":1277},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-pt/community:tghpe58374board:origin-for-mac-pt/message:9792093/message:9792095","repliesCount":17,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4","height":500,"width":500,"mimeType":"image/png"},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Community Manager","color":"004DEB","icon":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}"},"rankStyle":"FILLED"},"User:user:37":{"__typename":"User","id":"user:37","uid":37,"login":"EA_Mari","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-07-02T18:15:50.558+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-4.svg?time=1721239543000"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:tghpe58374/user:37"},"ModerationData:moderation_data:9792096":{"__typename":"ModerationData","id":"moderation_data:9792096","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9792096":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:37"},"id":"message:9792096","revisionNum":1,"uid":9792096,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-pt"},"parent":{"__ref":"ForumReplyMessage:message:9792095"},"conversation":{"__ref":"Conversation:conversation:9792093"},"subject":"Re: estou tentando comprar o bf1 e o fifa 17 mas sempre dá erro na hora da compra","moderationData":{"__ref":"ModerationData:moderation_data:9792096"},"body":"
Conseguiu fazer a compra pelo navegador conforme dica do @SCOTTT_ES?
\n\n\n\n
Aguardo seu retorno!
\n\n\n\n\n\n
- Mari - \n \nAHQ é uma comunidade de suporte de jogador para jogador. Por favor, dê XP se um post for útil e selecione \"Aceitar como Solução\" quando um post resolver o seu problema. \nNão respondemos mensagens privadas, pretendemos que todas as ajudas sejam públicas para que sejam vistas pelo máximo de jogadores possíveis. \nParticipe, compartilhe seu conhecimento e divirta-se! \n------------------------------------------------------------------------------------------------- \nAHQ is a player-to-player support Community. Please Grant XP if a post was helpful, and select Accept as Solution when a post resolved your issue.
\n\n
\n
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alguem pode me ajudar com esse erro? O que tenho que fazer?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2016-10-06T05:25:51.020+01:00","lastPublishTime":"2016-10-06T05:25:51.020+01:00","metrics":{"__typename":"MessageMetrics","views":1309},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-pt/community:tghpe58374board:origin-for-mac-pt/message:9792093/message:9792097","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstNjIta2lZWG9L\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstNjIta2lZWG9L","height":640,"width":640,"mimeType":"image/png"},"Rank:rank:62":{"__typename":"Rank","id":"rank:62","position":15,"name":"EA Staff (Retired)","color":"BC00E8","icon":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstNjIta2lZWG9L\"}"},"rankStyle":"OUTLINE"},"User:user:5107056":{"__typename":"User","id":"user:5107056","uid":5107056,"login":"EA_Nuno","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-01-08T18:43:14.812Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-1.svg?time=1721239493000"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:tghpe58374/user:5107056"},"ModerationData:moderation_data:9792098":{"__typename":"ModerationData","id":"moderation_data:9792098","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9792098":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5107056"},"id":"message:9792098","revisionNum":1,"uid":9792098,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-pt"},"parent":{"__ref":"ForumTopicMessage:message:9792093"},"conversation":{"__ref":"Conversation:conversation:9792093"},"subject":"Re: estou tentando comprar o bf1 e o fifa 17 mas sempre dá erro na hora da compra","moderationData":{"__ref":"ModerationData:moderation_data:9792098"},"body":"
Não sei se entretanto já conseguiu ter sucesso na sua compra, mas caso ainda esteja com o mesmo problema, pedia por gentileza que tentasse um outro navegador de internet. Por exemplo se estiver usando o Google Chrome, tente usar o Edge, Internet Explorer ou Firefox.
\n\n
Fico aguardando o seu feedback.
\n\n\n\n
- Nuno - ------------------------------------------------------------------------------------------- Caso uma das respostas tenha ajudado, deve clicar em “aceitar solução”! E por que não agradecer os membros com as melhores soluções e ajudá-los a subir de nível, dando-lhe “XP”
Partilhe os seus conhecimentos com outros jogadores, divirta-se e torna-se um herói na nossa comunidade! Não respondo mensagens privadas, pretendemos que todas as ajudas sejam públicas para que sejam vistas pelo maximo de jogadores.
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Eu entendo que quando surge um problema como este, queremos resolver o mais rápido possivel, mas pedia-lhe por favor que evite criar vários posts para o mesmo assunto e pesquise sempre no fórum se alguem já não teve uma questão semelhante.
\n\n\n\n
Entretanto uni este post com o outro tópico, onde já lhe tinha apresentado uma possivel solução.
\n\n\n\n
Fico aguardando o seu retorno, caso mesmo assim continue tendo problemas.
\n\n\n\n\n\n\n\n
- Nuno - \n------------------------------------------------------------------------------------------- \nCaso uma das respostas tenha ajudado, deve clicar em “aceitar solução”! E por que não agradecer os membros com as melhores soluções e ajudá-los a subir de nível, dando-lhe “XP” \n \nPartilhe os seus conhecimentos com outros jogadores, divirta-se e torna-se um herói na nossa comunidade! \nNão respondo mensagens privadas, pretendemos que todas as ajudas sejam públicas para que sejam vistas pelo maximo de jogadores.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2016-10-06T15:13:20.969+01:00","lastPublishTime":"2016-10-06T15:13:20.969+01:00","metrics":{"__typename":"MessageMetrics","views":1302},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-pt/community:tghpe58374board:origin-for-mac-pt/message:9792093/message:9792099","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9792100":{"__typename":"ModerationData","id":"moderation_data:9792100","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9792100":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:9792100","revisionNum":1,"uid":9792100,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-pt"},"parent":{"__ref":"ForumReplyMessage:message:9792098"},"conversation":{"__ref":"Conversation:conversation:9792093"},"subject":"Re: estou tentando comprar o bf1 e o fifa 17 mas sempre dá erro na hora da compra","moderationData":{"__ref":"ModerationData:moderation_data:9792100"},"body":"Já tentei usar outro navegador mas o erro persiste, até mesmo baixei o aplicativo da EA e nada aconteceu","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"104","kudosSumWeight":0,"postTime":"2016-10-06T16:42:17.981+01:00","lastPublishTime":"2016-10-06T16:42:17.981+01:00","metrics":{"__typename":"MessageMetrics","views":1295},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-pt/community:tghpe58374board:origin-for-mac-pt/message:9792093/message:9792100","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9792101":{"__typename":"ModerationData","id":"moderation_data:9792101","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9792101":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:9792101","revisionNum":1,"uid":9792101,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-pt"},"parent":{"__ref":"ForumReplyMessage:message:9792098"},"conversation":{"__ref":"Conversation:conversation:9792093"},"subject":"Re: estou tentando comprar o bf1 e o fifa 17 mas sempre dá erro na hora da compra","moderationData":{"__ref":"ModerationData:moderation_data:9792101"},"body":"Já tentei outros navegadores e até baixei o aplicativo origin mas sempre dá o mesmo erro","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"88","kudosSumWeight":0,"postTime":"2016-10-06T16:44:26.599+01:00","lastPublishTime":"2016-10-06T16:44:26.599+01:00","metrics":{"__typename":"MessageMetrics","views":1294},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-pt/community:tghpe58374board:origin-for-mac-pt/message:9792093/message:9792101","repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1681196":{"__typename":"User","id":"user:1681196","uid":1681196,"login":"FlokiFafner","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-08T01:48:50.766+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1681196"},"ModerationData:moderation_data:9792102":{"__typename":"ModerationData","id":"moderation_data:9792102","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9792102":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1681196"},"id":"message:9792102","revisionNum":1,"uid":9792102,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-pt"},"parent":{"__ref":"ForumReplyMessage:message:9792101"},"conversation":{"__ref":"Conversation:conversation:9792093"},"subject":"Re: estou tentando comprar o bf1 e o fifa 17 mas sempre dá erro na hora da compra","moderationData":{"__ref":"ModerationData:moderation_data:9792102"},"body":"
Aqui o mesmo problema!!!
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Consegui resolver aqui, desliguei o Roteador esperei 10 segundos e liguei novamente e pah, resolveu assim.
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Passei o seu ID para outro departamento e pararece que a sua conta tem um bloqueio, gerado por algum problema de pagamento com o Boa Compra. Neste caso vou pedir que você entre em contato com a empresa, para perceber o porquê.
Depois de ser resolvido o problema com o Boa Compra, a empresa deverá entrar em contao com a EA, para que seja feito o desbloqueio novamente. Pedimos no entanto que depois de fazer esse contato, aguarde algum tempo, pois pode demorar até que essa informação seja passada para a EA.
\n\n\n\n
Cumprimentos.
\n\n\n\n\n\n\n\n
- Nuno - \n------------------------------------------------------------------------------------------- \nCaso uma das respostas tenha ajudado, deve clicar em “aceitar solução”! E por que não agradecer os membros com as melhores soluções e ajudá-los a subir de nível, dando-lhe “PE” \n \nPartilhe os seus conhecimentos com outros jogadores, divirta-se e torna-se um herói na nossa comunidade! \nNão respondo mensagens privadas, pretendemos que todas as ajudas sejam públicas para que sejam vistas pelo maximo de jogadores.
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