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moema153's avatar
moema153
4 months ago
Solved

Troca do Email da conta

Olá boa tarde, estou querendo mudar o email da minha conta, pois não tenho mais acesso ao email dessa conta, queria entrar em uma conversa com o suporte para poder mandar o novo email e assim conseguirmos fazer a troca, pois quando eu tento trocar sozinho pede um código de segurança enviado ao email que eu não tenho mais acesso. 

Observação: Já tentei fazer de tudo, entrei em vários forums e páginas de ajuda relacionadas ao assunto, acredito eu que somente uma pessoa autorizada poderá mudar o email para mim, pois em outra plataformas de jogos é assim que funciona.

Grato desde já...

problemas técnicos
  • EA_Edu's avatar
    EA_Edu
    4 months ago

    Olá @moema153 


    Se o que pretende é trocar um email ao qual perdeu acesso, deve contactar o nosso suporte para que possam seguir os protocolos de recuperação de conta e tentar verificar voce como titular da mesma.


    Siga o link para falar com um atendente, se tiver alguma dificuldade em entrar em contacto, entre sem fazer login ou tente em outro dispositivo.

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  • EA_Edu's avatar
    EA_Edu
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Olá @moema153 


    Se o que pretende é trocar um email ao qual perdeu acesso, deve contactar o nosso suporte para que possam seguir os protocolos de recuperação de conta e tentar verificar voce como titular da mesma.


    Siga o link para falar com um atendente, se tiver alguma dificuldade em entrar em contacto, entre sem fazer login ou tente em outro dispositivo.

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Olá boa tarde, estou querendo mudar o email da minha conta, pois não tenho mais acesso ao email dessa conta, queria entrar em uma conversa com o suporte para poder mandar o novo email e assim conseguirmos fazer a troca, pois quando eu tento trocar sozinho pede um código de segurança enviado ao email que eu não tenho mais acesso. 

Observação: Já tentei fazer de tudo, entrei em vários forums e páginas de ajuda relacionadas ao assunto, acredito eu que somente uma pessoa autorizada poderá mudar o email para mim, pois em outra plataformas de jogos é assim que funciona.

Grato desde já...

","body@stringLength":"612","rawBody":"

Olá boa tarde, estou querendo mudar o email da minha conta, pois não tenho mais acesso ao email dessa conta, queria entrar em uma conversa com o suporte para poder mandar o novo email e assim conseguirmos fazer a troca, pois quando eu tento trocar sozinho pede um código de segurança enviado ao email que eu não tenho mais acesso. 

Observação: Já tentei fazer de tudo, entrei em vários forums e páginas de ajuda relacionadas ao assunto, acredito eu que somente uma pessoa autorizada poderá mudar o email para mim, pois em outra plataformas de jogos é assim que funciona.

Grato desde já...

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Troca do Email da conta","moderationData":{"__ref":"ModerationData:moderation_data:9824451"},"body":"

Olá @moema153 


Se o que pretende é trocar um email ao qual perdeu acesso, deve contactar o nosso suporte para que possam seguir os protocolos de recuperação de conta e tentar verificar voce como titular da mesma.


Siga o link para falar com um atendente, se tiver alguma dificuldade em entrar em contacto, entre sem fazer login ou tente em outro dispositivo.

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