Forum Discussion

TheSmashTaxi's avatar
5 years ago
Solved

0 byte pictures when trying to screenshot creations

I've been under this reoccurring bug where pictures of my creations in creature creator I try to take end up being 0 bytes in the Spore pictures folder, and immediately disappear when I click on them to save them.

I haven't been able to figure out how this keeps occurring, and I'd seriously appreciate help with solving this bug.

Here's a video of me trying to save pictures of a recent creation 

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2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    If you run into any more issues please make a new post and we can provide any relevant information available on the issue.  

     

    Or you can reach out to an advisor with the contact information below.  

     

    • EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.    
    • Twitter - Select the message icon to get assistance    
    • Facebook - You can select the 'send message' option on the accounts home page 

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