Average Wait Time For EA Help Chat?
I have been trying to contact the EA help chat for 2 days now and haven't been able to contact a real person due to the obscene wait times. I've only apparently had someone join the chat hours after the chat allegedly started I don't have the free time to wait 2-3 hours to receive help for a problem that could easily be solved over email or a simple phone call. Which is horrible but I could cope with it if the alert email that is sent when an agent connects to your chat actually sends when the agent connects and not AFTER they time out the chat and leave. Is this just the status quo for wait times now? attached are the 2 chat transcripts
I need help resolving an error with legacy Spore CD keys
I need help resolving an error with legacy Spore CD keys. **My situation:** I own a physical copy of Spore Galactic Edition (2008) — the collector's edition that includes the base game only. I have: - The original physical box (ISBN 0-7845-466C-0) - The CD key printed on the manual - An active spore.com account (Mandvadin) registered September 7, 2008, showing Games Owned icons for both Spore base game AND Galactic Adventures - Gameplay achievements dating back to September 2008 — a full year before Galactic Adventures even released (June 2009) **The problem:** When I entered my CD key into the EA App, it was registered as SPORE Galactic Adventures (an add-on that didn't exist when this key was printed). The EA App now shows I own the add-on but NOT the base game, making it unplayable. Two EA support agents both told me to 'contact the retailer' — for an 18-year-old purchase. That is not a viable solution. **Why this is clearly an EA-side error:** The Spore Galactic Edition was released in 2008. Galactic Adventures wasn't released until June 2009. It is impossible for this physical key to have been intended for Galactic Adventures. Legacy Spore Galactic Edition keys appear to have been incorrectly mapped to the Galactic Adventures DLC in EA's database. My spore.com profile proves I am a legitimate, long-standing owner of this game. I am simply asking for the base game (Spore) to be added to my EA account, which it already effectively shows on the official Spore registration site. Can a community manager or someone with account escalation access please help resolve this? I'm happy to provide any additional documentation.
Steam users unable to create Spore account or redeem game on Origin
FINAL UPDATE (End of 2025): This post has not been updated in a very long time and the information below is outdated. Please see the official Spore discord for the latest accurate information from EA. https://discord.gg/sporeofficial --- Recently, EA has made a change to how some of their games are distributed on Steam, which has a major impact to Spore on Steam. I am creating this topic on behalf of other users who are experiencing this problem (there have been numerous people asking on this forum, as well as on other community-run sites), as well as serving as a PSA, and a central place to track this issue. I am SporeMaster Kyle, who wrote the "Getting Started with Spore" guide in this forum, and I will be referencing that guide here. --- Background info Spore requires a serial code (CD key) linked to an EA/Origin Account in order to create a Spore persona and connect to the servers. This serves as a form of DRM, ensuring that only paying customers can access the servers. Additionally, this also allows the game to be downloaded via Origin. This process previously worked for all EA games available on Steam. In the case of Spore, there is also a large modding community (as with many Maxis games), and Steam is known to have DRM that interferes with many mods, so many players do choose to uninstall the Steam version of the game and use the Origin version instead, so that they may use mods. This process has been around for years, and is documented in the above linked guide under "Registering Spore on Origin". That section of the guide actually came straight from MaxisBazajaytee back on the Sporum. If the code is not redeemed on the EA account, players are unable to follow the instructions to create a Spore persona/account, and therefore cannot use any online features of the game. Additionally, the game will not appear in the user's Origin library, so they are unable to download it from there, and thus cannot use many mods. --- The problem Recently, EA has removed game serial codes (CD keys) from Steam, due to concerns of an exploit that lets people claim the key, and then refund the game or cancel the subscription used to download the game (note that Spore is available in an EA Play subscription on Steam). This applies to all EA games available in an EA Play subscription on Steam, though note that this issue also affects people who have outright purchased the game too. At this time, it does not appear to apply to the Spore expansions, as they are not part of EA Play. This means it is no longer possible to create a Spore account or redeem the game on Origin if you purchase Spore from Steam. As a result, you cannot use online features in Spore, or use many mods. The Spore community is not sure if, or when, this issue will be fixed. Therefore, at this time, we are not recommending that you purchase Spore from Steam. Please purchase from Origin or GOG instead. If you know someone who is planning to buy the game, please let them know about this. If you have already unlocked your Steam CD key on Origin and already have a Spore account, this change does not affect you. --- If you are a Spore player who is affected by this issue, please use the "Me too" and "+ XP" buttons below to help bring EA's attention to this issue. If you have purchased Spore on Steam and are now unable to redeem the code in Origin (and therefore unable to create a Spore account), you may be able to contact EA Origin Support to have them give you a new code and add it to your account manually. This is not guaranteed, but if you've already bought the game on Steam it may be worth trying. Be sure to have your proof of purchase (receipt and email) ready. --- The modding community is particularly concerned about this. Asnoted above, the Steam version of the game has DRM that is not compatible with many popular mods for Spore. While mods are obviously not officially supported by EA/Maxis, they are still an important part of the game for many players - as is the case for many other Maxis games, like SimCity and The Sims. For years, the modding community has encouraged players to download the game from Origin or GOG, and Steam users have been able to access and download Spore in their Origin library at no additional cost. This has been the case for more than ten years, dating back to when Origin was called EADM, and has always been officially supported, so to see this option suddenly disappear has brought quite a shock to the community. --- To EA - we need a solution This problem appears to have been an oversight when the exploit was blocked. As it has detrimental impacts on Spore, we would like to see it fixed. I am not sure if it is possible to retroactively revoke serial codes that have already been issued, though it appears it is not, hence this "solution" was implemented where no one gets codes at all. I don't really consider this to be a solution, because legitimate paying customers are no longer getting the serial code (CD key) which serves as proof of purchase, and provides access to the servers. If it is not possible to revoke already-issued codes, there needs to be a way for paying customers (i.e. those who have purchased the game outright, and not as a subscription) to obtain a serial code (CD key). This process needs to be easily available to all users purchasing from Steam. Additionally, those who download the game as part of a subscription (EA Play on Steam) should be warned that they will be unable to access online features for Spore, or download from Origin, unless they purchase the game outright. Until any other solution can be implemented, this warning should also appear to all customers purchasing from Steam (i.e. on the store listing) so they are aware of this issue before they purchase the game. I have created this topic with the intent that it can be used as a central place for EA to respond and track this issue. Thank you, and the Spore community hopes that this can be resolved soon.
Need to transfer Spore to my EA account
Do not tell me to "keep trying contact support", because I can not. The "live chat" AI just tells me to refer to self help that doesn't answer my issue. I need a way to contact support, but there is none - when I try to open live chat, it just tells me that it is not an issue that's supported by it. Please, do not lock this thread without answering the question. The ticket system also just sends me back to the self-help page which, again, doesn't help. Please tell me how exactly, precisely do I pester the AI or whatever to connect me with a support agent? Or is there an email I can contact that will actually respond?
Spore Error Connecting to servers
I purchased spore and all the dlc on steam but cannot login to my ea account on the spore app. They are both linked, and NOWHERE on your support page is there a spot to talk to a real person or to submit a ticket, where can I connect to someone to submit my proof of purchase and get it working properly