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AGENT0089's avatar
AGENT0089
Seasoned Newcomer
30 days ago

About game activation

I purchased a game and played for 45 hours. After somtime there were some  glitches and then i unistalled both game and EA and then reinstalled. After downloading the game it asks for game activation i.e.   EA id and password and it is always incorrect eventhough it is correct. Even if i try forget password it says no internet access. Can anyone provide a solution for this problem??? thank you

5 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Hi there, 

    I'm sorry to hear you're having problems activating your game. Could you please let us know which game you're referring to? 

    Also, you can try deleting the Licenses folder, as this might help with this problem: 

    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER (this is a hidden folder so you may have to enable visibility in windows explorer to see it)
    • Move the "License" folder to your desktop, or delete it 
  • AGENT0089's avatar
    AGENT0089
    Seasoned Newcomer
    29 days ago

    That didn't work but reinstalling game and EA app to another disk work.

     

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Hey, 

    I'm glad to know you fixed that! Thanks for sharing the steps that fixed it for you; we appreciate that! 

    Have fun! 

  • AGENT0089's avatar
    AGENT0089
    Seasoned Newcomer
    29 days ago

    hello,

    When i click continue, game displays loading screen and crashes. Then it goes back to EA app . Game: Dragon Age Inquisition

    can you help me solve this problem?

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