Forum Discussion

cfa53dea7e5cb963's avatar
cfa53dea7e5cb963
Rising Newcomer
3 days ago

Account Link Issues

When trying to link my account to my xbox x I get a message.  You account can only have one email linked.  Email 4b*****@disabled.ea.com is linked to my account.  This clearly is not my email.  

How can I get this updated?

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey cfa53dea7e5cb963​,

    It sounds like whichever email was on this account in the past may have been disabled due to inactivity, hence the message you're seeing. Since this clearly won't be an email you can access, it would be best to get in touch with our support team so they can help update any outdated account details and get you back in.

    You can head down to the bottom of this page and hit the Contact us option to open a case so support can take a look. Thanks! 

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