Bejeweled Stars

For about 10 days now, video connection for rewards has failed or been inconsistent. It's not my device, I can browse the Internet using my phone, but unable to watch videos to earn an egg from Henrietta the Surprise Chicken, or double the reward for gems if I do manage to watch a video. Sometimes closing the game works, sometimes switching to the gem lab works to temporarily get the video connection working again, but mostly it doesn't.