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horsehalo15's avatar
horsehalo15
1 year ago

Cannot Log into Spore, No invoice due to age of purchase

Hello,

I cannot log into the Spore servers anymore. I own it on Steam - and I have owned it for over 10 years! I used to be able to run the game fine. Then linked it to origin and could run it just fine. With the change to the EA app, I can no longer log into the game. Because I bought this game 10 years ago, Steam does not have the invoices available. I have the transaction in my purchase history on steam. I keep repeatedly getting sent to the "provide proof of purchase" website by customer support, but because I cannot provide the email receipt for the game IN ADDITION to the transaction history for the game I've owned for 10 years, the reps I have spoken to will not link my game to my migrated account. Can someone advise me what to do? I've gone through Steam support as well. I just want to be able to play this game.

spore

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey there!

    Thanks for reaching out. Unfortunately, we can't resolve this issue on a public forum. If you’re unable to provide the proof of purchase as required, the team won’t be able to activate the game on the EA app for you. There isn't much more we can do in this case. Check again with Steam support to see if they can perhaps re-send the purchase confirmation to your email. 

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