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drsb84's avatar
drsb84
Seasoned Newcomer
11 months ago

cd key doesnt exist anymore

hi all
i have an issue about cd key. i bought, purchased euro truck simulator 2(ETS2) from origin store called as EA store now where/what is not selling ETS2 game anymore. and i had a cd key after purchased it and now i cant find cd key in EA app anymore however i can download from EA app library. so what do i have to do to download with my cd key?

7 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Heya drsb84​ 

    Game codes can only be redeemed once- if you've already redeemed this code to your account previously, you won't be able to use the code a second time. 

    Instead, you can download and play your game directly from your EA app game library at any time. 

  • drsb84's avatar
    drsb84
    Seasoned Newcomer
    11 months ago

    thank you so much for your response. but i cant activate ETS 2 after installation from EA app library. because after installation, the game ask me to write cd key. but i cant find it anywhere in my account

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    11 months ago

    drsb84​ 

    Could you attach a screenshot to your post of the exact pop-up you're getting there please? 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    11 months ago

    drsb84​ 

    Gotchya, thanks! For this specific pop-up you'll want to get in contact with the live support team so they can look into this a bit further- please submit a help request here to speak with that team. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    11 months ago

    drsb84​ 

    Select Game Support-> EA Account-> I want to check my order status 

    From there, you'll see the available contact options.