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Tigerstryke023's avatar
Tigerstryke023
Newcomer
1 month ago

Connection Failed

Dear EA Support Team,

I am writing to formally request assistance with a persistent issue regarding my inability to connect to EA servers, a problem I have encountered since 2021. Despite resetting my password and previously submitting a help ticket, the issue remains unresolved.

Currently, I am receiving a message stating "Linked Accounts Found," which is preventing me from accessing online features. This is particularly frustrating as I have paid full price for several titles—including Madden and NHLand have had to rely on manual workarounds just to use them. I am now at a crossroads with Battlefield 6, which I am unable to play at all.

According to my records, I have only one EA account associated with my email address [[edit: email address removed]], which should be linked to my PlayStation Network ID. However, your system's error message suggests a conflict with other accounts that I do not have access to or knowledge of.

Could you please investigate my account and clarify which specific accounts are linked to my email? I would like to have any unauthorized or duplicate links removed so that I can finally use the products I have purchased.

I look forward to your prompt response and a resolution to this long-standing matter.

Best regards,

Damon

1 Reply

  • Mikimuster3's avatar
    Mikimuster3
    Hero+
    1 month ago

    I think you’ll need to contact EA Support and ask them to unlink your PSN from the old EA account.
    A couple of tips:

    1. Tell them your PSN is linked to an EA account you can’t access anymore.
    2. Have your PSN ID + current EA email ready.
    3. After they unlink it, just log in again and link the correct EA account.

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