Spore Help

That doesn't work and I get no replies and it will not submit a ticket

When you select these options, which contact methods appear for you? If possible, please share a screenshot of the page that you see after completing the form.

Hey Vongeo8​, I'm just checking if you managed to get the help you needed. Let us know if you're still having problems.

i need help also nothing is working

Hey Greenboyreal​, I'm sorry to hear that you're also having trouble with Spore. 

Can you please provide some more context on where you're currently at? What error message are you receiving, and which troubleshooting steps have you tried so far? 

Hello, I am having this same issue and when i was linked to live-chat with and advisor, they told me they couldn't validate my purchase with "third party service" despite my purchase history with Steam was documented and sent with screenshots, my Steam and EA account are linked but I bought Spore in 2021 and don't have a "cd key" anywhere that was given to me. I also think my advisor was just copy-pasting things instead of actively communicating with me

Hi.  I am having the same problem.  I have the Spore and both DLCs on steam and I linked them to my EA app but they are not showing up.  I followed your solution and the agent said they cannot help me.  I am attaching a copy of our chat with a few redactions for privacy. 

The summary is the help advisor said "I understand you are having trouble with your Spore purchase. Unfortunately, we are unable to manually link or verify Steam-purchased titles for Spore on the EA app, as those services are no longer supported."

I just purchased the galactic adventures dlc a few days ago.  The DLC is pretty much only for online play and EA is still selling the DLC so I don't think it's fair that EA sells it without any disclaimer that it doesn't work and EA help says that they don't support a product they are still selling because it's old.

Please let me know how I can address this issue since help chat doesn't seem to be the solution, and I already spent about an hour with the online advisor.

"

Today • 4:18 PM
Hello! I'm here to help you find information and answer any questions you may have. How can I assist you today?
We're connecting you to an agent. Your estimated wait time is 2 minutes. • 4:18 PM
Is this thing on?

Sent • 4:29 PM
R
Rahul joined • 4:39 PM
Hello! Thank you for contacting us. An agent joined the chat and will assist you now.

This chat will close automatically after 10 minutes of inactivity. You can restart it at any time, but you’ll be redirected to another advisor. Don’t worry, you won’t have to re-explain your issue.
R
Thank you for contacting EA. This side Rahul. May i know your first name to proceed with the conversation further.

Rahul • 4:41 PM
*redacted*

Read • 4:45 PM
R
I hope you're doing well *redacted*. Nice to meet you. How may I assist you?

Rahul • 4:45 PM
I purchases Spore, Spore creepy and cute parts dlc, and galactic adventures dlc on Steam. I am not able to play online because i need to register an account. The EA forums say that I need to register it using the EA app. I linked the EA app and my Steam account but Spore is not showing up as a owned game. The forums directed me to you to fix the issue. Thanks for your help!

Read • 4:47 PM
Okay! Don't worry, You're at the right place, I got you and I'll help you with this. You do not have to worry anymore because I am here for you.

R
Please allow me a 2-4 minutes while I am checking this for you.

Rahul • 4:48 PM
R
May i know the base game was purchased through which platfrom ?

Rahul • 4:54 PM
Steam

Read • 4:55 PM
R
Then i would suggest you to please reach out to steam to fix this issue as you can only play using steam and not on EA app

Rahul • 4:56 PM
Well i can play the game on steam but i'm unable to login to the online play which is the whole purpose of galactic adventures. I need to make an account for spore which i can only do on the EA app. The forum post to fix this sent me here. Here is a link to that forum post.

Spore Help | EA Forums - 13434099
forums.ea.com
The game is supposed to show up on my ea account as a steam game, like the sims 4 does. Here is a picture of both of my accounts showing that spore is not showing up as a steam game on my account.

Read • 5:02 PM
R
I understand you are experiencing issues with Spore online features. Unfortunately, we no longer have the ability to manually grant access or link Spore titles to EA accounts. Since the game was purchased through Steam, please contact Steam Support directly for further assistance with this integration, as online functionality for Spore is no longer supported through the EA app.

Rahul • 5:05 PM
I don't think you understand the problem.  I need the game to show up on EA app as a steam game so I can register the account.  Will you please list my ticket as unresolved and escalate it to a supervisor or investigator.
Spore Proof of Ownership.jpg
Read • 5:07 PM
R
Try to understand as you do not have the access of that email with which the EA account is linked and i also tried to verify the ownership so until you have the access of that email or verify the ownership through the above asked questions we cant make any changes to the account

Rahul • 5:08 PM
So I just need to go to my email?

okay I checked my email and all i have is the EA help email that says that they have received my request and gives me a case number of 249471325

Read • 5:13 PM
R
I understand you are having trouble with your Spore purchase. Unfortunately, we are unable to manually link or verify Steam-purchased titles for Spore on the EA app, as those services are no longer supported. Please reach out to Steam Support directly, as they are the only ones who can assist with issues regarding the integration of Steam-purchased games.

Rahul • 5:15 PM
Okay. Please escalate my ticket and mark it as unresolved. I'll copy this conversation back to the forum and see if I can get some help over there.

Read • 5:16 PM
R
Before ending this chat session I will request you to take good care of yourself. For further help please reach back out to us on help.ea.com. Thanks for contacting EA help. Have a great day.

Rahul • 5:16 PM
AP
Submit Feedback
help.ea.com
Automated Process • 5:16 PM
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Rahul left • 5:16 PM
Agent ended the chat at 5:16 PM"

I had a similar experience where the advisor told me the same things and to contact Steam Support

UncasualCrusader​ 

I'm sorry to hear about your experience with the support team. That sounds really frustrating. Unfortunately, account and entitlement issues like adding a Steam copy of Spore to the EA app can only be handled by EA Help, and we don't have access to account information here on the forums. I realize that's probably not the answer you were hoping for, especially after your previous interaction.

That said, I'd recommend reaching out to EA Help again and referencing your previous case if possible. If you still have the screenshots and proof of purchase available, that may help with a follow-up review. Hopefully, another advisor will be able to take a fresh look at the situation and provide further assistance.