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Vongeo8's avatar
Vongeo8
Seasoned Newcomer
27 days ago
Solved

Spore Help

bought spore awhile back on steam but I haven't been able to connect to the servers. What do i do?

I have not found a way to contact support on old games via the help page. 

  • EA_cuervo's avatar
    EA_cuervo
    27 days ago

    Hi there,

    Sorry to hear you’re having trouble connecting to Spore. Since Spore is an older title, connection issues are often related to account/login problems.

    If you originally played on Steam or disc, ensure your game is properly registered to your EA account. If you cannot see the game on your EA app, you will need to contact EA Help. As you mentioned, you cannot contact EA Help when selecting the game Spore. Please use this link and on the question "What kind of issue are you having?" select "Update EA Account". That should allow you to start a chat with one of our advisors. 

    Thanks for your patience, and I hope you’re able to get back into the game soon!

6 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    27 days ago

    Hi there,

    Sorry to hear you’re having trouble connecting to Spore. Since Spore is an older title, connection issues are often related to account/login problems.

    If you originally played on Steam or disc, ensure your game is properly registered to your EA account. If you cannot see the game on your EA app, you will need to contact EA Help. As you mentioned, you cannot contact EA Help when selecting the game Spore. Please use this link and on the question "What kind of issue are you having?" select "Update EA Account". That should allow you to start a chat with one of our advisors. 

    Thanks for your patience, and I hope you’re able to get back into the game soon!

  • Vongeo8's avatar
    Vongeo8
    Seasoned Newcomer
    24 days ago

    That doesn't work and I get no replies and it will not submit a ticket

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    24 days ago

    When you select these options, which contact methods appear for you? If possible, please share a screenshot of the page that you see after completing the form.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    14 days ago

    Hey Vongeo8​, I'm just checking if you managed to get the help you needed. Let us know if you're still having problems.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hey Greenboyreal​, I'm sorry to hear that you're also having trouble with Spore. 

    Can you please provide some more context on where you're currently at? What error message are you receiving, and which troubleshooting steps have you tried so far? 

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