Community ManagerHey Canadaisfatea,
Sorry to hear that an old EA account has been stopping you from logging in and accessing the game.
This might not be the response you were hoping for, but I'm afraid we aren't able to escalate or support account-related requests here on the forums. You'll need to connect with our live support team for assistance, as they'll have the tools to look into the account with you and make any necessary changes to recover your access.
If you haven't already, can you try using this web form on a different browser using an incognito or private window to get in touch with an advisor? Let us know if you're still seeing the 500 Server Error, thanks!
