Galactic Adventures is missing from EA App/Spore.com

I, like many others, am having an issue that is preventing me from going online with Galactic Adventures. The expansion is missing from my EA App, and from Spore.com. The second time I purchased Galactic Adventures (for this account) was from the More Spore bundle on Steam. Though I can play the expansion through Steam, its absence on my Spore account and EA Library will not allow me to publish anything from this expansion (and has actually removed all uploads I've previously made from it). An EA Support representative was able to add Galactic Adventures to my EA App in 2022, but it seems it's missing once again strangely.

I've been struggling to get in contact with EA Support this past week, as it seems my cases are closed without response and the only time I can get in the live chat queue is when I am logged out. And when that happens, I am forever stuck in the queue with an estimated wait of "1 minutes".

It seems the solution is to get in contact with EA and have them re-add it to the library, so I'm hoping I can get in contact with a support advisor here as my cases, live chat (I connected  to one person across my many attempts, and the chat ended immediately), and e-mail have been unanswered.

Please help - thanks!