Games Disappeared from my EA App Library

Yesterday I reached out to EA Support to see if they could help me recover my copy of Spore. I was able to demonstrate that I owned a copy (I had the CD Key and a screenshot of my Sporepedia page that showed I owned all four Spore products), but they were unable to help me. Still I had the other three Spore products listed in my library as being owned so I figured I could just wait for a sale and get the base game again later. I hate paying for it again, but I guess that's the price I pay for losing the original disc.

Today, I logged into my account to see if maybe the base game had been restored to my library (wasn't holding my breathe, but just hoping) only to find that the other three Spore products have since been removed from my account and no longer show as being owned even when I look up the titles in the store.

I don't know if that's just part of the process of them working on the original problem or if they're just trying to screw me over, but I'd really like to get my games restored to my account.