I just purchased SPORE on my Mac. It says that it is available on Mac, but when I went to my library, it was under the 'unavailable games' tab, for the reason "Available on Windows." What do I have to do to play SPORE, and how do I do it? Also, I couldn't find the product code in my email that I got send when I bought the game, can anyone tell me how to find it. I have a macOS Big Sur version 11.7.7.
Community ManagerHey @Commandus, This is because of compatibility issues on the new Mac OS systems. Spore is a 32-bit game, and because of that, it is no longer supported on the new MacOS, which runs only 64-bit programs. This is mentioned in the minimum requirements section for Mac. https://www.ea.com/games/spore/spore#system-requirements
If you cannot run the game because of this reason you can check if your order is eligible for a refund.
I tried it on my Windows 11 Home, and the game played, until I tried one of the stages. How can I play it for real this time?
Community ManagerIf you are running the game on Windows 11, try using compatibility mode for older systems. Make older apps or programs compatible with Windows
It didn't work on my computer and Mac. How do I refund? And thanks for the advice.
Community ManagerYou can follow this article on our website for refund requests. How to get a refund for EA games
It will guide you through the process.
Hi, thank you for your reply. the webpage you shared said I'm not eligible for return due to passed more than 24 hour after launched. As you know, I was asking questions here and trying two different computers. 24 hour limit doesn't sound like fair limin for return. I wonder if you can assist me to return the product? Thank you.
Community ManagerPlease get in touch with our support team and ask if they can assist you with the refund.
