Forum Discussion

Cash963's avatar
Cash963
Seasoned Novice
2 months ago

Is EA support chat broken or nonfunctional? Need specific webbrowser?

I tried the support chat as i got a double charge from ea storebought dlc, but there is no answers, no chatwindow. Only a waiting time estimate and then nothing happens. There is now two tickets opened but as i reopen them nothing happens when i press the button and it just advise me to go to my tickets. A proper bootloop.

I have turned on popups and other things and i run firefox. Never been in this situation with a company before as there is no write in section or option only a nonfunctional chat. 

Any advise on techical details on how to interact with EA chat?

4 Replies

  • texdade's avatar
    texdade
    Seasoned Newcomer
    2 months ago

    I've been having this issue since 6 months and I'm locked out of my account 😅

  • Cash963's avatar
    Cash963
    Seasoned Novice
    2 months ago

    Sorry to hear that! Funny that a store has a non functional way to contact them. I really thought that buying from a official store would work, but i guess i should have learned from my issues with samsung store(however samsung actually fixed everything in the end but it was a struggle) Possibly that a 7$ extra payment to EA i the EA shareholder gains.... 

    Note to myself is to use any other store than EA's own store i guess. I should have bought the dlc's on the winter sale from Steam...

  • texdade's avatar
    texdade
    Seasoned Newcomer
    2 months ago

    That doesnt even fix the problem for me, I bought the stuff from steam and my account got somehow deactivated, so now I can't relink my steam account and I basically locked out from any (past and future) EA game

  • Cash963's avatar
    Cash963
    Seasoned Novice
    2 months ago

    Yeah, thats true...you are forced to log into EA so it doesnt really matter in your case. For me it would have saved me a little. I guess i need to refute the charge to my creditcard company and they will most likely rule in my favour as EA support is non existant so if they need to contact EA they will not get back to them eiter.

    Its amazing that the support is just not available for a huge company like this. They probably made everyone "redudant" and AI chatbots has taken over to make shareholders happier. Keystores with way less revenue and money have pretty swift answers, even a very shade one that did a similar thing to EA and didnt deliver.

About Other EA Games

Join other players in celebrating classic EA games. Loyal Dungeon Keeper or Theme Park player? You're in the right place.5,958 PostsLatest Activity: 3 hours ago