Madden 26 Pack odds

Bo Jackson Grand Bundle 12,000 points. I bought two of these packs and the three  additional packs for a chance at the upgrade tokens. That’s 19 opportunities for a LTD token. I received zero. Would EA agree that the pack odds are valid in my case. I believe in EA and they will send me two upgrade tokens to make it right. I spent plenty of money this year. I will no longer buy points for this game or any other Madden game moving forward without a valid explanation of the pack odds on these packs. Thanks for your time EA.