I purchased Mirror's Edge with EA Origin years ago and tried installing it with EA App today. The installer is now asking me for a registration code that I don't have because one was not provided with my purchase. Is it possible to activate the game in this case? I thought the EA app would automatically activate the game or at least bypass the registration dialog, but that has not happened.How can I make the game playable at this point?

I did finally reach EA Support. Their suggestion was to perform a clean boot to fix the problem.Here is what I did to get my game working:Ensure that Mirror's Edge is completely uninstalled. Go to the game's page in EA App > Manage > Uninstall. This should redirect to either Windows Settings or Control Panel where you can finish uninstalling the game application.Perform a clean boot.Go to Windows System Configuration > Services and disable all non-Microsoft services except EABackgroundService. The EA service must be running for EA App to work.Then go to Windows Task Manager > Startup and disable all startup items.Restart your computer.When you reach the Windows desktop, open EA App and install Mirror's Edge. After following the steps above, the installer should not prompt for a registration code and the installation should complete successfully.

Mirror's Edge is asking for a Registration Code

11 Replies

EA_cuervo
Community Manager
4 months ago
Hi there,

If you don't have the code to enter, please contact EA Help Support. They might be able to check your purchase and assist you further with that.

How to get help with your EA Account
Electricz0
Seasoned Rookie
3 months ago
Every avenue I have taken to "contact EA Help Support" has been a dead end. The instructions on the page you linked to do not match the website itself. I have found no "Chat with us" or "Start chat" button. I have looked at many support topics and none have such a link. The AI chat bot has no option to directly contact support and only links to articles that are of no help.
I want to know precisely how to talk to a human being on the support team.
QuaIity
Newcomer
3 months ago
I have the same issue,
This is not a one time issue i believe, it seems systematic.
For some reason the EA App doesn't display my license key for the game anymore as if it was erased.
Edit: I just remembered that i purchased the game from HumbleBundle, so i managed to find my license key in the end.
But it's not OK that the EA App just randomly forgets license keys!
EA_cuervo
Community Manager
3 months ago
Electricz0 I'm sorry to hear you're unable to reach out to chat support.

If the chat option is not showing up for you, please try selecting "EA account" as a product and "I want to update my EA Account" as a subject. Selecting these two options should give you the option to start a chat.
Let us know if you're still unable to reach out to chat support.
Electricz0
Seasoned Rookie
3 months ago
Thank you, I was able to open a case.
EA_cuervo
Community Manager
3 months ago
I'm glad that worked! Have fun!
Maarcis12
Seasoned Novice
3 months ago
Yeah, i'm having the same exact issue. after 97% of the installation, it's asking for my CD key.
EA_cuervo
Community Manager
3 months ago
Hi Maarcis12,

If you don't have access to your CD Key anymore, please contact EA Help Support for further assistance:

How to get help with your EA Account
kondraider
Rising Newcomer
3 months ago
I'm in the same situation and have already contacted EA Support.
They couldn't help and said they'd escalate the issue, but there's no way to follow up on the case.
It's strange, I used to be able to view the key in the game's properties when it was on Origin, but that's no longer possible with the EA App.
As a result, I can't even launch a game I legally purchased, despite being logged in and connected to the Internet.
Honestly, it feels like someone sold me a car and then took away the keys after a few drives.
I believe there's a word for that...
theft ~ the crime of illegally taking something that belongs to someone else (Cambridge Business English Dictionary, 2025)
Electricz0
Seasoned Rookie
3 months ago
I did finally reach EA Support. Their suggestion was to perform a clean boot to fix the problem.
Here is what I did to get my game working:
Ensure that Mirror's Edge is completely uninstalled. Go to the game's page in EA App > Manage > Uninstall. This should redirect to either Windows Settings or Control Panel where you can finish uninstalling the game application.
Perform a clean boot.
Go to Windows System Configuration > Services and disable all non-Microsoft services except EABackgroundService. The EA service must be running for EA App to work.
Then go to Windows Task Manager > Startup and disable all startup items.
Restart your computer.
When you reach the Windows desktop, open EA App and install Mirror's Edge.

After following the steps above, the installer should not prompt for a registration code and the installation should complete successfully.