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Schaab0110's avatar
Schaab0110
Seasoned Newcomer
5 months ago
Solved

Needed help with support, but they removed the live chat option

I bought the steam version of spore, tried the live chat option for help, because i cant connect my account. After two failed attempts the live chat option vanished, and now im stuck in a loop of clicking help, they saying i can contact them, but that option is not available for me.

Did i do something wrong? i posted the right picures as they asked me

spore
  • EA_cuervo's avatar
    EA_cuervo
    5 months ago

    Hi there,

    I'm sorry to hear you're having issues contacting EA Help Support. 

    If you're not getting the chat option when trying to contact support, can you please try: 

    1. Go to: https://help.ea.com/en/help-home/
    2. Select the game you need assistance with or EA App
    3. Select "I want to update my EA Account information" 
    4. Scroll down the page to find the "Chat with us" option

    If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

    I hope this helps! 

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  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi there,

    I'm sorry to hear you're having issues contacting EA Help Support. 

    If you're not getting the chat option when trying to contact support, can you please try: 

    1. Go to: https://help.ea.com/en/help-home/
    2. Select the game you need assistance with or EA App
    3. Select "I want to update my EA Account information" 
    4. Scroll down the page to find the "Chat with us" option

    If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

    I hope this helps! 

  • Schaab0110's avatar
    Schaab0110
    Seasoned Newcomer
    5 months ago

    thanks, it worked. I received the game on the EA app after showing my proof of purchase and other information.

  • S_MR_BOX's avatar
    S_MR_BOX
    3 months ago

    I'm in the same situation now, but when I try to make a case then logged out, it still tells me to log in. How can I make the chat option appear?

  • Ullss2015's avatar
    Ullss2015
    2 months ago

    Hi, i don't have any of this options. Could you please provide screenshot with it?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    @Ullss2015 Once you select the option "I want to update my EA Account information", you should see the chat window at the bottom of the page. If you're using a mobile device, you might need to scroll down to find the option:

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