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2a2vwylnbo4y's avatar
2a2vwylnbo4y
Rising Newcomer
5 months ago

payment issues

I have done the payment for the reawrd but have not yet received the reward

 

ios

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey 2a2vwylnbo4y​ sorry to hear that you are having issues.

    What is it that you are trying to purchase and are you seeing any error messages?

    The more info that we have the better we can help.

    Darko

  • 2a2vwylnbo4y's avatar
    2a2vwylnbo4y
    Rising Newcomer
    5 months ago

    I tried to purchase the player card for ₹39 and the payment was done but still didn’t receive 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Thanks for that 2a2vwylnbo4y​.

    Could you share the following info also:

    • Platform
    • Game
    • Item Purchased
    • Date of Purchase

     

    Once I have that I will be able to help further.

    Darko

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