Re: Cannot Play Games with Friends

EA ID: aust13d2

Modes: Exabition/Franchise primarily.

Platform: PS5

No error message. My friend just goes into the menu and it says I am with him but I am still at my main menu. When we make me host instead it will say he is in the lobby however is still at the menu. He does not have this problem with anyone but me.

Hey @aust13d2 

Thanks for the additional details!

To check have you already tried the following to see if there is any change?

• Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance

Thank you for replying!

I believe you sent of the troubleshooting steps for a PC.

For the PS5 I

• Uninstalled and reinstalled
• Cleared Cache as well as rebuilt database
• Have played online in another EA game (EA FC24)

Just let me know if I missed anything else.

Hey @aust13d2 

Apologies for the mess up I misread your platform. 

To check do you or your friends have any PSN Account privacy settings that might block one another? 

Aside from that does this issue happen with any other friend?

I’m having the same problem as well. I am on Xbox series X though. Not speaking for him, but my guess is it happens with everyone he tries to play with on SMB4, but not any other game. That’s how it is for me. @EA_Illium 

Correct I can't play with anyone. I can however play with everyone I'm EA FC.

I’m on series x too. No error messages pop up for me. my friend gets stuck on the main menu (doesn’t follow me to franchise screen) and I get stuck on a loading screen. He still shows up as in my party.

Guess they just gave up lol. Sad. Haven’t been able to play with my friend in 5 months. Just pathetic 

Has EA fixed this yet because me and my friend are having the same issue. He’s the only one that can’t connect